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About the Role

Seneca Savings is seeking a Retail Loan Processor/Servicer to support mortgage and consumer loan servicing. This role involves managing customer inquiries, processing payments, handling loan disbursements, and preparing payoff documentation. You will coordinate with internal systems and external partners to ensure accuracy and compliance, while also performing quality control and supporting loan origination and post-closing activities.

Responsibilities

Respond to general loan account inquiries via phone, mail, and email.
Assist customers with payments and account questions.
Review daily mortgage and consumer loan payment exceptions.
Process payment reversals or corrections.
Prepare mortgage and consumer loan payoff letters.
Provide payoff information for teller processing.
Complete manual mortgage discharges and submit to County.
Coordinate with Lereta for additional discharge processing.
Scan/upload documents, retrieve reports, and generate monthly Board reports using Cleartouch, Director, and Encompass.
Perform quality control reviews on newly closed mortgage loans.
Maintain AML, Treasury, and prime rate information within Cleartouch.
Update system parameters as needed.
Order inspections and bringdowns for mortgage files.
Disburse funds and update file maintenance.
Process loans in Encompass and support Mortgage Loan Originators (MLOs).
Assist with file organization, underwriting coordination, and TRID-compliant document preparation.
Enter new loans and disburse funds.
Complete post-closing maintenance for mortgage and consumer loan files.
Provide backup support for commercial loan processing.
Coordinate with attorneys to obtain recorded and final documents for closed loans.
Submit and maintain liens for autos, ATVs, boats, and recreational vehicles.
Handle UCC terminations/lien releases when a loan is paid off.
Review and validate final HMDA Wiz data in Questsoft for accuracy and compliance.

Requirements

High school diploma required; associate degree preferred.
An equivalent combination of education and experience may be considered.
Prior related banking experience preferred, including teller and lending responsibilities.
Excellent verbal and written communication skills.
Ability to read and interpret complex information and convey it in simple terms.
Strong customer service skills with a professional, courteous, and knowledgeable approach.
Highly organized with effective time management skills.
Proficiency in Microsoft Word, Excel, and Outlook.
Accurate data entry skills across multiple systems and platforms.
Ability to prioritize tasks, manage multiple responsibilities, and adapt to shifting priorities on short notice.
Ability to operate a computer, printer, scanner, copier, facsimile machine, telephone, postage meter and calculator.
Ability to utilize Windows operating system, Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), Adobe Acrobat, and banking and lending software.
Willingness to learn new software, as necessary.
Ability to lift, move, push, pull, or otherwise exert up to 50 pounds of force occasionally.
Close mental and visual attention required for data analysis and computer work.
Work is performed in a typical office work environment.

Skills

Mortgage and consumer loan servicing
Customer inquiry management
Payment processing
Loan disbursements
Payoff documentation
Quality control
Lien management
Loan origination support
Post-closing support
Microsoft Word
Microsoft Excel
Microsoft Outlook
Adobe Acrobat
Banking software
Lending software
Data entry
Time management
Customer service

Location

Central New York region

Work Type

Full-time

Experience Level

Not specified

Education Level

High school diploma
Associate degree preferred

Salary/Compensations

$20.63 - $24.00 per hour

Benefits

Paid Time Off
Medical, Dental, Vision
Short-Term and Long-Term Disability
Accident, Critical Illness, Hospital Plans
401k with Matching (5%)
Employee Stock Option Plan
Flexible Spending and Health Savings Accounts
Company Paid Life Insurance
Tuition Reimbursement
Opportunities For Advancement
Employee Discounts

About the Company

Seneca Savings is a community bank serving Central New York for over 95 years.
Committed to exceeding expectations with big bank technology and a personal touch.
Mission is to foster growth, empower success, and uplift communities.
Operates five branch locations: Baldwinsville, Liverpool, North Syracuse, Bridgeport, and Manlius.
Workplace culture grounded in core values: Driven Towards Success, Team Oriented, Customer First, Positive Attitude.
Committed to delivering exceptional service, enhancing lives, and making a difference.