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About the Role

The Property Appraisal Advisor role is critical in ensuring the accuracy and compliance of property damage estimates submitted to the claims department. This position is responsible for thoroughly reviewing and analyzing property damage estimates, assessing their adherence to company guidelines, policy coverage, and industry standards. The Property Estimate Review Desk personnel meticulously validate the estimation accuracy by identifying and addressing any discrepancies, errors, or inconsistencies within the estimates. They communicate effectively with adjusters, vendors, and other stakeholders to gather additional information and resolve any issues related to the estimates. Compliance and quality assurance are key priorities, as the Property Estimate Review Desk team ensures that estimates comply with policy conditions and regulatory requirements. Additionally, this role actively contributes to process improvements by sharing expertise, providing guidance, and offering insights on industry best practices. The Property Estimate Review Desk professionals maintain comprehensive documentation of their reviews and generate reports to track trends, identify areas for improvement, and support decision-making processes within the claims department.

Responsibilities

Thoroughly review property damage estimates submitted by field/desk adjusters, external vendors, third parties or third party insurers to ensure accuracy, completeness, and compliance with company guidelines and industry standards.
Analyze estimates for consistency in scope, pricing, and adherence to policy coverage.
Ensure that property damage estimates comply with applicable insurance policies, coverage limitations, and regulatory requirements.
Conduct quality assurance checks to verify that estimates meet company standards, including proper documentation, coding, and pricing.
Identify and address any discrepancies, errors, or inconsistencies within property damage estimates.
Validate cost estimates for materials, labor, and other relevant factors to ensure accuracy and reasonableness.
Communicate effectively with adjusters, vendors, and other stakeholders to gather additional information, clarify discrepancies, or resolve issues related to property damage estimates.
Collaborate with the claims team to provide guidance, feedback, and support regarding estimate reviews and any necessary adjustments.
Identify opportunities for cost containment and recommend alternative approaches or solutions to minimize claim expenses without compromising policyholder satisfaction or coverage.
Maintain detailed and accurate records of estimate reviews, findings, and recommendations.
Generate reports or summaries documenting review outcomes, trends, and areas for improvement.
Negotiate and resolve any disputes or discrepancies with adjusters, vendors, or contractors regarding estimate findings or recommended modifications.
Stay updated on industry best practices, construction materials, repair methods, and pricing trends to enhance estimation accuracy and effectiveness.
Provide feedback and suggestions for process improvements to optimize the estimate review and approval process.
Contribute to the development, enhancement, and maintenance of internal policies, guidelines, and procedures related to property damage estimation, review, and approval.
Assist in training and mentoring new or less-experienced team members or adjusters in property estimate review processes, guidelines, and quality assurance standards.
Share expertise and provide guidance on complex or challenging estimate reviews as required.
Ensure a high level of customer service by promptly addressing inquiries, concerns, or escalations related to property damage estimates.
Collaborate with the claims team to deliver accurate and fair claim settlements to policyholders while maintaining cost control measures.

Requirements

Strong estimating knowledge and experience with Xactimate
Strong knowledge of applicable building codes and construction practices
Strong and effective communication skills
Effective Time management skills
Ability to problem solve and seek solution driven results
Strong analytical skills to identify, track and report on trends

Skills

Xactimate
Building codes
Construction practices
Communication
Time management
Problem solving
Analytical skills
Customer service

Location

Ontario
Western Canada

Work Type

Hybrid

Experience Level

Mid-level

Education Level

Undergraduate degree preferred

Salary/Compensations

$56,000 - $103,500

Benefits

Extended health and dental benefits
Disability insurance
Retirement plan matching
Paid time off
Recognition and perk programs

About the Company

At Gore Mutual, we’ve always set ourselves apart as a modern mutual that does good. Now, we’re proudly building on that legacy to transform our company—and our industry—for the better.
Effective January 1, 2026, Gore has joined Beneva—the country’s largest mutual insurance company—as part of its Property & Casualty operations in Ontario and Western Canada. During 2026, Gore will combine its operations with Unica Insurance, Beneva’s Ontario-based subsidiary specializing in niche commercial and personal insurance, creating a stronger, more diversified mutual insurer with greater scale and long-term stability.
Every decision and investment remains anchored in long-term benefits to customers, members, and communities. Come join us.

Equal Opportunity

Gore Mutual Insurance Company is committed to providing accommodations for people with disabilities during all phases of the recruiting process, including the application process.
If you require accommodation because of a disability, we will work with you to meet your needs. Contact us and a human resources representative will consult with you to determine an appropriate accommodation.
Should you request an accommodation during the interview process, please notify your Talent Acquisition Consultant.