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About the Role

Serve as a key legal advisor and deal architect for Dialpad's most complex and high-value commercial transactions. Handle end-to-end negotiation of strategic agreements, provide authoritative guidance on legal risk, and act as a trusted partner to senior business stakeholders. Drive deals forward while protecting the company's interests in a fast-moving, global SaaS environment. Shape the commercial legal function by building scalable playbooks, embedding AI-powered workflows, mentoring junior counsel, and defining team operations.

Responsibilities

Handle end-to-end negotiation of Dialpad's most significant and complex commercial agreements, including enterprise SaaS agreements, strategic partnership arrangements, reseller and channel agreements, services agreements, and vendor contracts, with minimal supervision.
Serve as a key point of contact and legal decision-maker for enterprise and strategic accounts, managing deal escalations with sound, risk-calibrated judgment.
Draft and redline sophisticated contract language across a wide range of commercial terms, including limitations of liability, indemnification, IP ownership, data processing, SLAs, and audit rights.
Identify, articulate, and resolve complex legal issues with practical, business-oriented recommendations that balance legal risk against commercial objectives.
Work with outside counsel on real estate leases for Dialpad global offices.
Act as a strategic advisor to senior business stakeholders including Sales leadership, Finance, and Customer Success, influencing deal structure and go-to-market strategy from the earliest stages of customer engagement.
Collaborate with Privacy, Security, and Compliance teams on sophisticated contractual issues, including GDPR, CCPA/CPRA, HIPAA, and sector-specific regulatory requirements.
Support RFP responses and security questionnaires on complex legal, compliance, and contractual matters requiring senior-level judgment.
Partner with Customer Success leadership to resolve high-stakes customer escalations and disputes in a constructive, relationship-preserving manner.
Develop and continuously refine the commercial legal playbook, including pre-approved fallback positions, escalation protocols, and guidance on non-standard terms.
Undertake the design and implementation of AI-powered contracting workflows - including first-pass contract review, clause extraction, risk scoring, and legal research - and set standards for how AI tools are used responsibly within the commercial legal function.
Mentor and provide day-to-day guidance to junior commercial counsel and legal operations team members, helping build their commercial judgment and drafting skills.
Design and deliver continuing legal education and training programs for Sales and other business partners on key commercial legal concepts, playbook positions, and process adherence.
Drive process improvement initiatives that shorten contract cycle times, reduce friction for business teams, and enable greater self-service on standard transactions.

Requirements

8-15 years of experience as a commercial attorney, with substantial in-house experience at a technology or SaaS company; prior law firm experience is a plus.
Demonstrated track record of independently leading complex, high-value commercial negotiations with enterprise customers, strategic partners, and vendors.
Deep substantive expertise in SaaS and technology contract frameworks, including software licensing, professional services, data processing agreements, and cloud/platform agreements.
Sophisticated understanding of data privacy and security obligations relevant to commercial contracting, including GDPR, CCPA/CPRA, HIPAA, and cross-border data transfer requirements.
Proven ability to provide clear, confident legal guidance to senior business stakeholders, including C-suite and VP-level executives, and to influence outcomes without over-lawyering.
Experience building and scaling commercial legal infrastructure, including playbooks, templates, approval workflows, and training programs.
Hands-on experience with AI-powered legal tools and a genuine interest in driving their adoption- including evaluating tools critically, designing prompts and workflows, and establishing governance standards for AI use in legal work.
Strong mentorship skills and experience supporting the professional development of junior attorneys or legal operations staff.
Fluent in spoken and written English.

Skills

Commercial attorney experience
In-house technology or SaaS company experience
Law firm experience (plus)
Complex commercial negotiations
Enterprise customer negotiations
Strategic partner negotiations
Vendor negotiations
SaaS and technology contract frameworks
Software licensing
Professional services agreements
Data processing agreements
Cloud/platform agreements
Data privacy and security obligations
GDPR
CCPA/CPRA
HIPAA
Cross-border data transfer requirements
Legal guidance to senior business stakeholders
Influencing outcomes
Building and scaling commercial legal infrastructure
Playbooks
Templates
Approval workflows
Training programs
AI-powered legal tools
Prompt design
Workflow design
AI governance standards
Mentorship skills
Professional development support
English fluency

Location

Austin Office

Work Type

Full-time

Experience Level

Senior
8-15 years

Benefits

Competitive salary
Comprehensive benefits
Real opportunities for growth
Cutting-edge AI tools
Robust training program
Inclusive offices
Vibrant environment to cultivate collaboration and connection

About the Company

Dialpad is the AI-native business communications platform, unifying calling, messaging, meetings, and contact center on a single platform powered by AI.
More than 70,000 companies globally rely on Dialpad.
Dialpad is leading the shift to Agentic AI: intelligent agents that analyze conversations and take action by automating workflows, resolving customer issues, and accelerating revenue.
The DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day, putting powerful AI tools in every employee’s hands.
We believe every conversation matters and have built the platform that turns conversations into insight and action.
We look for people who are intensely curious and hold themselves to a high bar.
Our ambition is significant, and achieving it requires a team that operates at the highest level.
We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Equal Opportunity

Dialpad is an equal-opportunity employer.
We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.