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About the Role

We are seeking Customer Support Associates to provide patient, frontline support across phone, live chat, and email. This role focuses on meaningfully assisting users, many of whom are students with disabilities, by understanding their needs and offering accommodative support rather than just resolving issues quickly.

Responsibilities

• Provide primary support for Messenger Pigeon and other products.
• Respond to user inquiries across phone, live chat, and email in a timely, friendly, and professional manner.
• Problem-solve, troubleshoot issues, answer questions, and guide customers to solutions with patience and clarity.
• Escalate complex or unresolved issues to the appropriate team.
• Document user interactions and feedback to improve products and support.
• Help plan and facilitate workshops for users, sharing tips and best practices.
• Contribute to a team culture that values empathy, care, and genuine human connection.

Requirements

• Ability to remain composed, compassionate, and focused on solutions, even with frustrated users.
• Strong written and verbal communication skills.
• Experience working with people with disabilities in an academic environment or willingness to learn.
• Comfort working across multiple channels (phone, chat, and email).
• Knowledge of accessibility legislation (i.e., AODA) or willingness to learn.
• Fluency in English required; bilingual fluency (English/French) is a strong asset.
• Must be eligible to work in Canada and located in the country.
• Comfortable working on Apple devices (macOS and iOS).
• Familiarity/fluency with Windows, MacOS, iOS, Android, and ChromeOS.
• Experience with Intercom is an asset.

Skills

• Customer Support
• Problem-solving
• Troubleshooting
• Communication
• Empathy
• Patience
• Accessibility Knowledge
• Multi-channel Support

Location

• Greater Toronto Area
• Ontario

Work Type

• Part-time
• Casual
• Subcontractor

Experience Level

• Not specified

Education Level

• Not specified

Salary/Compensations

• CAD$23 - CAD$26 per hour

Benefits

• Not specified

About the Company

• We are the team behind Messenger Pigeon and a suite of other products used by students/learners.
• We believe great support is human support and are investing in real people to provide accommodative support.
• Our mission is to help users in a meaningful way by providing genuine human connection.

Equal Opportunity

• Habitat Learn is an equal opportunity employer.
• We welcome applications from all qualified candidates, including people with disabilities.
• Accommodations are available upon request throughout the recruitment process.