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About the Role

The Maintenance Engineer is responsible for performing preventative maintenance and repairs on all hotel equipment, including kitchen, plumbing, pool, HVAC, boiler, work areas, and guest rooms. The Engineer will use communication and guest service skills to interact with guests and respond to room calls. Maintaining proper records of the Rooms Preventive Maintenance Program and Request Program is also key. To succeed, you should be able to stand for 8-10 hours, bend, squat, and stretch in limited spaces, and communicate clearly in English. HVAC, electrical, and plumbing experience are preferred.

Responsibilities

• Troubleshoots and repairs malfunctions in mechanical or electrical systems (e.g., HVAC, plumbing) and other equipment throughout the hotel.
• Coordinates and performs preventative maintenance assignments on a scheduled basis (e.g., “room care”).
• Services the hotel’s pool, including adjusting chemicals and cleaning filters; completing maintenance request forms and record logs.
• Assists other Engineering Personnel when needed.
• Performs any related duties as requested by supervisor/manager.

Requirements

• Valid driver's license.
• Knowledge of all maintenance trades, including basic electrical, plumbing, mechanical, and carpentry.
• Basic mechanical aptitude for operation and repair of hotel equipment.
• Must be able to recognize potential safety hazards and security problems and act accordingly.
• Must be willing and able to comply with hotel policies and procedures including appearance and grooming, safety, security, key control, and emergency procedures.
• Must be able to troubleshoot and repair routine mechanical and electrical malfunctions in hotel systems and equipment.
• Skill in the use of basic hand and electric tools and familiarity with parts and materials is required.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information.
• Ability to listen effectively, speak, read, and write English clearly.
• Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient while maintaining a pleasant cheerful demeanor.
• Ability to follow written and/or verbal instructions.
• Ability to stand, walk and/or sit and continuously perform essential job functions for the duration of the shift.
• Must be able to work in hot, cold, and wet conditions and be able to stoop, kneel, crawl, and climb on all types of surfaces.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Ability to climb stairs and ladders at a rapid pace, up to 30 feet in the air.
• Grasping, lifting, and holding tools and having good finger dexterity is required.
• Perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property.
• Lifting and moving objects up to 100 pounds.
• Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing, and smiling.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Visually inspect tools, equipment, or machines.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Assist with moving, lifting, carrying, and placing of objects weighing in excess of 100 pounds.
• Move up and down stairs, service ramps, and/or ladders.
• Grasp, turn, and manipulate objects of varying size and weight.

Skills

• Communication skills
• Guest service skills
• HVAC maintenance
• Electrical repair
• Plumbing repair
• Mechanical aptitude
• Carpentry
• Tool usage (hand and electric)
• Parts and materials familiarity
• Customer service
• Active listening
• Reading comprehension
• Writing proficiency
• Problem-solving
• Time management
• Flexibility
• Efficiency
• Interpersonal skills

Location

• Hotel

Work Type

• Full-time

Experience Level

• Entry-level
• Experienced

Education Level

• High School Diploma or GED

Equal Opportunity

• EOE/M/F/D/V