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About the Role

Underwriters evaluate insurance risks and make coverage decisions to protect policyholders. This role involves reviewing information, determining coverage, and building relationships with agents and policyholders by providing exceptional customer service and acting as a resource on products and coverage options. Success requires balancing customer needs with sound underwriting decisions while contributing to the overall mission and goals of TWIA/TFPA.

Responsibilities

• Review and process new applications, renewals, endorsements, cancellations and inspections to determine eligibility and insurability of applicant and property.
• Communicate underwriting actions to agents.
• Serve as contact for agents (via phone/email) and assist with coverage, rating, and eligibility inquiries.
• Process policy transactions as appropriate.
• Explain coverage decisions and policy information to agents and policyholders/stakeholders.
• Assist Enterprise with additional duties as needed, training and project work.

Requirements

• Three (3) years of underwriting experience in the insurance industry.
• Ability to sit, hear, converse over the telephone, and key frequently on a computer for long periods of time.
• May require some limited overnight travel to complete training programs, activities, and meetings.

Skills

• Skilled communicator: Demonstrates ability to consistently deliver accurate, clear, and concise messages orally and/or in writing.
• Customer focus: Identifies customer requirements correctly, determines specific customer needs and acts proactively to ensure value-added solutions.
• Interpersonal skills: Considers and responds appropriately to the needs and feelings of others.
• Adaptability and flexibility: Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, and adjusts plans.
• Job knowledge: Strong knowledge of insurance rules and regulations and basic underwriting principles.
• Job knowledge: Knowledge of building and construction terminology and techniques, and construction rating classifications.
• Initiative: Effectively work independently.
• Critical thinking and analytical abilities: Approaches a situation or problem by defining the problem or issue, determining its significance, collecting data, making inferences, and using logic and intuition to arrive at conclusions or decisions.
• Problem solving: Gathers relevant data from several sources, arrives at effective solutions to issues and foresees problems.
• Time management: Prioritization skills to ensure timely responses to stakeholders.
• Computer skills: Proficiency with operating systems, email, word processing and similar computer applications.

Location

• Remote

Work Type

• Fully remote

Experience Level

• 3 years of underwriting experience

Education Level

• Bachelor’s degree or equivalent work experience
• Associate in General Insurance (AINS) designation (Preferred)
• Chartered Property Casualty Underwriter designation (CPCU) (Preferred)

Benefits

• Comprehensive medical, dental, vision, group life, AD&D, and dependent life insurance coverage
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) with a generous annual HSA employer contribution
• A 401(k) retirement plan with employer matching contributions up to 6%
• Pension plan that begins vesting at 5 years of employment
• Active support for professional growth, including ongoing training and professional development opportunities
• Support to obtain professional certifications
• Tuition reimbursement program
• Generous paid time off, including vacation, sick leave, paid holidays, and personal days
• Flexible scheduling to support work-life balance

About the Company

• Texas Windstorm Insurance Association fosters a collaborative and mission-driven work environment where employees are valued, supported, and encouraged to grow.
• Teams work closely across departments, promoting transparency, innovation, and a shared commitment to serving policyholders and communities.