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About the Role

The Digital Technical Product Owner Sr works with stakeholders, partners, and the Digital IT team to lead the development and delivery of high-quality products that meet user needs and business objectives, supporting the company's strategic digital vision. This role manages and executes the enterprise digital roadmap to launch new experiences and features that enhance customer satisfaction, user experience, adoption, and revenue growth.

Responsibilities

Serve as the conduit between business and IT for product development for large projects and/or workstreams using Agile methodologies.
Spearhead product development from discovery through release, continuously optimizing product performance and value delivery.
Provide regular reporting and executive leadership updates on product scope, schedule, roadmap, and planning.
Own the prioritized sprint backlog for the Sales and Service product portfolio across the enterprise.
Lead business requirements gathering and development of user stories aligned to strategic features and initiatives.
Define acceptance criteria, approve completed stories, ensure quality standards are met, and maintain backlog prioritization.
Collaborate across project teams, business functions, and management to resolve issues, manage dependencies, and drive execution.
Partner with other Digital and IT teams on integrated roadmaps and cross-functional initiatives.
Create a multi-year vision and annual roadmap based on customer feedback, corporate strategy, market opportunities, and data-driven insights.
Provide thought leadership and strategic guidance to leadership teams by understanding product impact, customer value, and business outcomes.
Serve as a consultant for defining business processes required to achieve product roadmap objectives.
Ensure current-state and future-state processes are documented and aligned with delivered capabilities.
Advise stakeholders on organizational impacts of new solutions and partner with business teams to support process alignment.
Conduct market research and competitive analysis to stay informed of industry trends, Salesforce capabilities, digital customer experience innovations, and Agile best practices.
Translate insights into recommendations that improve product strategy and business value.
Lead Digital Customer Experience teams and stakeholders in understanding product KPIs that drive revenue growth, customer satisfaction, adoption, and operational effectiveness.
Use data-driven decision making to iterate on product features, optimize business processes, and maximize value realization.
Own business outcomes associated with delivered capabilities, including user adoption, process effectiveness, operational efficiency, data quality, and KPI attainment.
Partner with business stakeholders and change management resources to drive successful adoption and value realization of digital products and Salesforce capabilities.
Mentor and coach Product Owners and cross-functional team members on product management best practices.
Foster collaboration, knowledge sharing, and alignment across teams while supporting organizational objectives.

Requirements

Minimum 7+ years of experience in Product Ownership, Salesforce CRM, Sales Operations, Commercial Excellence, Business Analysis, Customer Experience, Digital Transformation, or related disciplines.
Experience managing complex product roadmaps and coordinating cross-functional initiatives.
Experience gathering business requirements and translating them into technical solutions and user stories.
Strong stakeholder management, communication, and prioritization skills.
Experience partnering with business and technical teams to deliver scalable enterprise solutions.
Product management experience leading large Salesforce, web, or eCommerce initiatives.
Experience in Sales Operations, Commercial Excellence, CRM Transformation, Customer Experience, or similar commercial functions prior to moving into Product Ownership.
Strong understanding of sales processes and experience partnering directly with commercial teams to improve performance through Salesforce capabilities, analytics, and process optimization.
Experience defining KPIs, dashboards, and success measures that drive adoption and measurable business outcomes.
Ability to connect commercial objectives with technical product delivery.
General office environment.
Travel frequency approximately 10%, including occasional overnight travel.

Skills

Salesforce CRM capabilities
Agile methodologies
Salesforce reporting, dashboards, KPIs, and analytics
Sales, customer service, or commercial business processes
CRM and digital product solutions
Sales Operations
Commercial Excellence
CRM Transformation
Customer Experience
Business Process Improvement
Decision Making
Customer Orientation
Managing Work
Work Standards
Leveraging Feedback
Collaboration
Valuing Differences
Sales pipeline management
Opportunity management
Forecasting
Customer engagement
Lead management
Performance measurement
Change management practices
CRM
Web
Digital commerce
Customer experience technologies

Location

Global

Work Type

Onsite
Hybrid

Experience Level

Senior

Education Level

Bachelor's degree in Business, Computer Science, Information Technology, Engineering, or a related field, or an equivalent combination of education and experience.

About the Company

Valvoline Global Operations, founded in 1866, is a pioneer in the automotive and industrial solutions industry, introducing the world's first branded motor oil.
As an affiliate of Aramco, a global integrated energy and chemicals company, Valvoline Global is driven by innovation and committed to creating sustainable solutions.
The company has a global presence, developing future-ready products and providing best-in-class services.
Valvoline Global's corporate values are Care, Integrity, Passion, Unity, and Excellence, guiding their operations and interactions.
The company fosters a culture that celebrates creativity, innovation, and excellence, aiming to shape the future of automotive and industrial solutions.

Equal Opportunity

Valvoline Global is an equal opportunity employer dedicated to fostering an environment where every individual feels valued, respected, and empowered.
Discrimination and harassment are strictly prohibited based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.
The company is committed to ensuring accessibility throughout the recruitment process and provides accommodations upon request.