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About the Role

Perform preventative and reactive maintenance on a variety of electromechanical equipment inside big box retail stores. Respond to all service calls for customers as scheduled, providing service including reactive, preventative, electrical, mechanical, hydraulic, and pneumatic repairs.

Responsibilities

• Perform billable work by maintaining, troubleshooting, and servicing equipment.
• Abide by all OSHA, customer, and DOC safety regulations, including PPE requirements.
• Respond to all service calls within customer expectations and DOC requirements.
• Provide all documentation as required by customer and DOC through handheld device.
• Perform cost-effective service and repairs while maintaining quality.
• Seek technical support promptly to minimize repair time.
• Be available via phone for reactive service repairs unless otherwise approved.
• Order correct parts needed for repairs.
• Maintain organized inventory for quick part retrieval.
• Arrive to job on-time and prepared with tools, instructions, parts, and safety equipment.
• Travel to and from customer locations.
• Perform inventory reconciliation accurately and as scheduled.
• Return parts as requested, following instructions and in a timely fashion.
• Evaluate preventable service problems and make recommendations to customers.
• Perform other duties as needed.

Requirements

• High school diploma or GED required.
• Minimum two years of equipment repair experience or combination of training and experience.
• Strong electrical and mechanical knowledge; ability to read and understand schematics.
• Proficiency with computer applications including Microsoft Office and call management software.
• Knowledge of safety regulations required as it relates to equipment repair.
• Strong organization skills; self-motivated and detail-oriented.
• Valid driver's license and good driving record along with proof of insurance.
• Satisfactory background check required.
• Maintain a professional appearance and behavior, and a positive attitude.
• Strong written, verbal, and electronic communication skills.
• Ability to work independently with minimal supervision.
• Ability to stand, bend, and drive for extended periods.
• Ability to lift up to 50 lbs.
• Ability to work at heights of more than 6 ft.

Skills

• Electromechanical equipment maintenance
• Troubleshooting
• Preventative maintenance
• Reactive maintenance
• Electrical repair
• Mechanical repair
• Hydraulic repair
• Pneumatic repair
• Schematic reading
• Microsoft Office
• Call management software
• Safety regulations
• Organization
• Self-motivation
• Detail-orientation
• Communication skills

Location

• Remote (work from home)

Work Type

• Full-time
• Field Service

Experience Level

• Minimum two years of equipment repair experience

Education Level

• High school diploma or GED

About the Company

• DOC SERVICES performs preventative and reactive maintenance on a variety of electromechanical equipment inside big box retail stores.
• With over 35 years of experience servicing over 1500 stores across the US, our full certified technicians provide customers with support and repair solutions designed to extend equipment life, reduce downtime, and minimize impact on the bottom line.