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About the Role

Oversee a newly created Site Operations function, responsible for day-to-day execution of crucial clinical workflows across multiple geographically distributed primary care clinics. Drive continuous improvement, coach and develop site-level managers, and partner with leaders across the organization to drive innovation.

Responsibilities

• Ensure consistent execution of operational standards across all seven clinic locations.
• Develop and maintain standardized operating procedures, workflows, and quality benchmarks.
• Oversee and drive accountability for patient privacy compliance, workplace safety, in-office lab certification, and adverse-event handling.
• Travel regularly to each site to assess operations, support site teams, conduct reviews, and resolve escalations.
• Champion the patient experience across all touchpoints.
• Establish and track key metrics related to member satisfaction, wait times, service frequency/quality, and member retention.
• Oversee response to patient escalations and use findings to drive systemic improvements.
• Identify operational inefficiencies at the site-level and develop scalable solutions.
• Support new site openings and expansions, including staffing, equipment, and workflow buildout.
• Evaluate and implement technology and tools that improve clinic operations.
• Partner with physician colleagues to champion the drive for greater operational excellence and consistency.
• Ensure operational coverage model supports members' expectation of round-the-clock access.
• Lead, develop, and manage a team of Operations Managers and Regional Nurse Managers.
• Partner with HR and site leaders to build high performing site teams through hiring, onboarding, performance management, and leadership development.
• Build a high-accountability, high-support culture that identifies, trains, engages, cultivates, and retains top talent.
• Partner with the CEO and executive team to provide regular operational reporting, strategic recommendations, and proactive identification of risks and opportunities.
• Collaborate cross-functionally with Medical, Finance, HR, Technology, and Central Ops teams.
• Partner with Finance to oversee site level budgeting and financial performance.
• Represent Site Operations in strategic planning processes and board-level reporting.

Requirements

• Bachelor’s degree required; advanced degree a plus.
• 10+ years of health care clinical operations management experience.
• At least 3 years managing geographically-dispersed, multi-site operations and overseeing site-level managers.
• Demonstrated experience managing site-level managers and building high-performing teams.
• Proven ability to work cross-functionally and partner effectively with other executive leaders.
• Experience driving standardization and change management in physician-driven organizations.
• Passion for exceptional customer experience.
• Excellent communication skills, both written and verbal.
• Strong analytical skills and comfort working with operational data, dashboards, and financial reports.
• Comfort with technology and technology driven change.
• Executive leadership and presence.
• Based in the San Francisco Bay Area.
• Willingness and ability to travel frequently (40-50%) to sites in Southern California, Florida, New York, and Connecticut.

Skills

• Standardization
• Continuous improvement
• Patient privacy compliance
• Workplace safety
• Change management
• Customer experience
• Analytical skills
• Operational data analysis
• Financial reporting
• Technology adoption
• Healthcare technology systems
• AI tools
• Advanced analytics

Location

• San Francisco Bay Area
• Southern California
• Florida
• New York
• Connecticut

Work Type

• Onsite
• Travel

Experience Level

• 10+ years of health care clinical operations management experience
• 3+ years managing geographically-dispersed, multi-site operations
• Experience managing site-level managers

Education Level

• Bachelor's degree
• Advanced degree a plus

About the Company

• Leading provider of concierge medical care for over 20 years.
• Serves discerning clientele with best-in-class primary medical care.
• Offers highly personalized and proactive service with direct physician access.
• Physician-supported by dedicated nurse and patient care administrator with an average panel of 100 members.
• Maintains a proprietary network of over 4,000 specialist relationships across over 200 cities worldwide.
• 150+ employees across 7 offices in CA, CT, FL, and NY.
• Physician-owned and physician-led.
• Ambition to bring exceptional medical care to a wider audience.

Equal Opportunity

• Private Medical values diversity and inclusion, fostering collaboration among people from different geographies, religions, ethnicities, political affiliations, genders, abilities, and creeds.
• Encourages curiosity and compassion, celebrating diverse perspectives and adapting to community influence to foster a safe and collaborative space.