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About the Role

Provide professional and timely customer service support to Texas Association of Counties (TAC) Health and Employee Benefits Pool (Pool) members, coordinating membership renewal and new business activities. Responsible for maintaining accurate member information and assisting with various coverage-related tasks.

Responsibilities

• Provide professional customer service to assigned Pool members, including officials and assigned Pool coordinator, and assist in resolving issues between Pool members and vendors.
• Collect and verify Pool member information and update the department’s records.
• Perform initial account setup and assist with updating benefits and rates for renewals.
• Assist with enrollment of new Pool members, including delivery of enrollment packets, contracts, and other information.
• Ensure Pool members’ coverage related documents are executed correctly and are saved electronically in the department’s records.
• Gather and organize underwriting information associated with the coverages offered by the Pool.
• Coordinate Pool member renewals with Employee Benefits Consultants throughout the year in a timely manner, including communicating with Pool members about contribution and financial information.
• Review bid specifications and requests for proposals (new business) to ensure accurate information is collected and collaborate with Employee Benefits Consultants to ensure timely response and delivery.
• Perform occasional on-site service visits to assigned members, including demonstrating web-based eligibility program and training members in the correct use of the system.
• Assist Pool members with enrollment meetings, including providing necessary materials.
• Perform entry-level routine benefits program administration and assistance work.
• Demonstrate customer service soft skills, including good listening, clear communication, empathy, and ability to use positive language to diffuse tension from members and ensure effective and successful resolution.
• Learn current Pool coverage and programs, health care contracts, financial reports and laws applicable to the Pool’s coverages, including COBRA, PPACA, HIPAA and Medicare.
• Maintain expertise in current health insurance funding and benefit management methods, included self-funded administrative services only and fully-insured plans.
• Perform other duties as assigned.

Requirements

• Some travel required.
• Works under moderate supervision with limited latitude for the use of initiative and independent judgment.
• Excellent communication skills, both written and verbal, and the ability to relate to persons with a variety of cultural, economic and educational backgrounds.
• High degree of professionalism in representing TAC in significant contacts with members.
• Proficient in use of personal computer and Microsoft Office products including: Word, Excel, and PowerPoint.
• Experience with data entry required.
• Knowledge of regulatory compliance principles and practices.
• Excellent time management and record keeping required.
• Valid Texas Driver’s License and a good driving record required; must be able to drive.
• Position requires some travel; must be able to drive.

Skills

• Customer service
• Data entry
• Microsoft Office (Word, Excel, PowerPoint)
• Time management
• Record keeping

Location

• Austin, TX 78701

Work Type

• Full-time

Experience Level

• 2-3 years’ experience in a customer service or administrative position, in the human resources, medical, or health insurance field preferred.

Education Level

• High school diploma or equivalent
• Certification as Managed Healthcare Professional or other health insurance industry designation preferred.
• Bachelor’s degree in health, business, insurance or related field preferred.

Salary/Compensations

• $28.85 - $31.25 Hourly

About the Company

• Texas Association of Counties (TAC) Health and Employee Benefits Pool (Pool) members