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About the Role

Member Firm Experience’s (MFE) responsibilities include planning and implementing conferences, events, and other industry education initiatives. The role involves providing opportunities for industry networking and collaborating with subject matter experts to inform FINRA's member firm communication and educational programming. The Manager is responsible for FINRA’s educational programming, including defining, developing, and executing the MFE strategic educational plan by managing content development for FINRA educational offerings to meet specific audience and program needs.

Responsibilities

Directs, conceptualizes, plans and implements educational programs for member firms by developing strategies and plans, including attendance targets, content development and delivery strategies for educational programs.
Defines, designs and develops curricula for new and updated educational offerings.
Creates and edits content outlines, content, and instructor notes.
Identifies, selects and coordinates the efforts of internal and external subject matter experts to assist in the development of course content.
Maintains a working knowledge of legal, policy and regulatory issues related to the regulation and oversight of securities brokers, including regulatory trends in the US.
Interfaces with content development partners and internal staff throughout the content development and editorial processes.
Identifies, develops and advises on curriculum development of educational content on regulation and related market issues.
Independently leads internal and external meetings with stakeholders to develop and review content by creating agendas, identifying, organizing and providing appropriate information, and facilitating meetings.
Researches and applies securities industry knowledge to FINRA’s educational programming by including relevant information in educational materials, proactively monitoring rule changes, SEC mandates, new securities products and industry best practices, evaluating the impact of industry changes on existing materials and implementing edits when necessary, and recommending updates to MFE strategic plan based on industry changes or trends.
Demonstrates FINRA’s values.
Collaborates, both in-person and virtually, in furtherance of FINRA’s mission of investor protection and market integrity.

Requirements

Excellent written communications skills.
Strong organizational and planning skills.
High attention to detail.
Strong interpersonal and relationship skills coupled with the ability to build and strengthen relationships at all levels of the business, including c-suite, and influence internal and external key stakeholders.
FINRA’s Code of Conduct imposes restrictions on employees’ investments and requires financial disclosures that are uniquely related to our role as a securities regulator.
Employees are required to disclose to FINRA all brokerage accounts that they maintain, and those in which they control trading or have a financial interest.
All accounts are subject to the Code’s investment and securities account restrictions.
New employees must comply with investment restrictions—including disposing of any security issued by a company on FINRA’s Prohibited Company List or obtaining a written waiver—by the date they begin employment with FINRA.
Employees may only maintain securities accounts that must be disclosed to FINRA at one or more securities firms that provide an electronic feed (e-feed) of data to FINRA.
Must move securities accounts from other securities firms to a firm that provides an e-feed within three months of beginning employment.
Must execute FINRA’s Employee Confidentiality and Invention Assignment Agreement without qualification or modification.
Must comply with the company’s policy on nepotism.

Skills

General knowledge of financial services products, services, regulations and guidelines preferred.
Demonstrated experience developing and managing complex client relationships and strategic partnerships.
Prior experience with education and training course development and delivery desirable.
Proficiency with the full suite of office software applications preferred.
Experience with learning management systems and other education and training platforms a plus.

Location

Washington, DC
New York, NY

Work Type

Hybrid work environment
Frequent travel
Extended hours

Experience Level

A minimum of eight (8) years of experience in the securities industry, relationship management, and/or client services required.
FINRA experience preferred.

Education Level

Bachelor's degree or equivalent
Advanced degree preferred.

Salary/Compensations

CO/FL/TX: Minimum Salary $97,700, Maximum Salary $176,100
IL/PA: Minimum Salary $107,500, Maximum Salary $194,100
MA/MD/VA/Washington, DC: Minimum Salary $112,300 Maximum Salary $202,500
NY/NJ: Minimum Salary $112,300, Maximum Salary $211,400

Benefits

Discretionary bonus in addition to base pay.
Overtime pay in accordance with federal, state, or local law (for non-exempt employees).
Comprehensive health, dental and vision insurance.
Basic life, accidental death and dismemberment, supplemental life, spouse/domestic partner and dependent life, and spouse/domestic partner and dependent accidental death and dismemberment, short- and long-term disability, long-term care, business travel accident, disability and legal insurance.
Immediate participation and vesting in a 401(k) plan with company match.
Eligibility for participation in an additional FINRA-funded retirement contribution.
Tuition reimbursement.
Commuter benefits.
Adoption assistance.
Backup family care.
Surrogacy benefits.
Employee assistance programs.
Wellness programs.
15 days of paid time off.
5 personal days.
9 sick days.
Two volunteer service days.
Military leave.
Jury duty leave.
Bereavement leave.
Voting and election official leave.
Care of a family member leave (available after 90 days of employment).
Childbirth and parental leave (available after 90 days of employment).
Nine paid holidays (for full-time employees).

About the Company

FINRA is an independent, non-governmental regulator for all securities firms doing business with the public in the United States.
FINRA works to protect investors and maintain market integrity in a public-private partnership with the Securities and Exchange Commission (SEC), while also benefiting from the SEC’s oversight.
FINRA’s independent regulation plays a critical role in America’s financial system–all at no cost to taxpayers.
FINRA touches virtually every aspect of the securities business—from registering and educating industry participants to examining securities firms; writing rules; enforcing those rules and the federal securities laws; informing and educating the investing public; providing trade reporting and other industry utilities; and administering the largest dispute resolution forum for investors and registered firms.
FINRA uses technology powerful enough to look across markets and detect potential abuses.
In today's fast-paced and complex global economy, FINRA is a trusted advocate for investors, dedicated to keeping the markets fair and proactively addressing emerging regulatory issues before they harm investors or the markets.
Our Growth is Creating Great Opportunities!
Our team is expanding, and we want to hire the most talented people we can.
Continued success depends on it!
Thanks for your interest in working on our team!
Visit FINRA's Technology Page

Equal Opportunity

All qualified applicants receive consideration for employment without regard to any legally protected category, including race, color, age, national origin, ethnicity, religion, disability, genetic information, military or veteran status, sex, or any other status or classification protected by state or local law.
FINRA strives to make our career site accessible to all users. If you need a disability-related accommodation for completing the application process, please contact FINRA’s Employee Relations team at 240-386-4865 or by email at EmployeeRelations@FINRA.org.
FINRA abides by the requirements of 41 CFR 60-741.5(a). This regulation prohibits discrimination against qualified individuals on the basis of disability and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities.
FINRA abides by the requirements of 41 CFR 60-300.5(a). This regulation prohibits discrimination against qualified protected veterans and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans.