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About the Role

The Resident Experience Coordinator at Charles West serves as the primary connection point between residents, construction teams, building operations, and leasing activities, ensuring exceptional service delivery throughout all phases of the resident journey. This position champions JLL's Culture of Communication, Collaboration, and Trust while maintaining Charles West's luxury service standards across all resident touchpoints. This is an exciting opportunity to contribute directly to JLL's business objectives by driving resident satisfaction, retention, and community vibrancy in a premier residential property.

Responsibilities

Organize and support resident surprise and delight events and activities, managing event logistics including purchasing, set-up, take-down, and vendor coordination.
Serve as the primary point of contact for resident inquiries related to construction activities, providing real-time communication and updates.
Ensure exceptional move-in experiences through consistent communication, preparing arrival packages, conducting thorough move-in/move-out/suite turnover inspections, and coordinating service elevators and loading dock schedules.
Respond to resident phone calls, emails, and direct contact in a timely and professional manner, maintaining excellent resident relations and handling complaints with proper documentation.
Assist residents with Property Management Software/Resident Portal access and training post-Yardi Migration while communicating building improvements as value-added enhancements.
Establish comprehensive knowledge of the residential community including availability of suite types and layouts, common areas, amenities, and value-added services, performing showings as needed.
Collaborate with the marketing team on the property's newsletter and monthly calendar.
Provide administrative support to Leasing & Resident Experience Manager and Operations Manager, maintaining detailed notes regarding resident interactions and daily activities.

Requirements

Minimum of 2-3 years of customer service experience in real estate, hospitality, marketing, or property management environments.
High school diploma required.
Demonstrated competency and advanced proficiency with Microsoft Office (Excel, Word, Outlook).
Self-starter with high initiative, agility, creativity, and flexibility, coupled with strong attention to detail and problem-solving abilities in dynamic environments.
Ability to work with a diverse group of people and interests while being culturally aware, with capacity to accept responsibility and account for actions.
Ability to utilize available time to organize and complete work within given deadlines while maintaining Charles West's luxury service standards.

Skills

Exceptional communication and interpersonal skills
Genuine passion for public engagement
Proven ability to manage challenging conversations during construction disruptions or operational challenges
Property Management Software/Resident Portal access and training
Event planning
Community programming
Hospitality
Marketing initiatives including newsletters, social media content, or community calendars

Location

Charles West, Toronto, Ontario
On-site –Toronto, ON

Work Type

On-site

Experience Level

2-3 years of customer service experience

Education Level

High school diploma required
College diploma or Bachelor's degree preferred

Salary/Compensations

57,750.00 – 68,250.00 CAD per year

About the Company

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

Equal Opportunity

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com.