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About the Role

We're looking for a Senior GTM Systems Administrator to support and continuously improve the go-to-market systems that power Marketing, Sales, and Customer Success. You'll own the day-to-day administration of our GTM technology stack, configuring, maintaining, troubleshooting, and optimizing the systems our teams rely on. This is a hands-on role that works closely with cross-functional teams to deliver reliable system support while enabling users through clear documentation and self-service resources. You'll play a key role in ensuring our GTM systems are scalable, well-maintained, and able to support the continued growth of the business.

Responsibilities

Administer, configure, and maintain Blue J's GTM technology stack, including Salesforce, CPQ, and marketing automation platforms.
Manage user access, permissions, and overall system health across GTM tools.
Deliver configuration updates and enhancements in alignment with established timelines and project priorities.
Provide first-line support for system requests from Marketing, Sales, and Customer Success.
Triage, prioritize, and resolve support requests in accordance with defined service level agreements (SLAs).
Escalate complex issues to the Senior Manager, GTM Systems with relevant context and recommended next steps.
Create and maintain documentation that enables users to effectively navigate and use GTM systems.
Support users by providing guidance, documentation, and training resources that encourage self-service where appropriate.
Identify recurring requests and develop scalable resources to improve the user experience.
Identify opportunities to automate manual or repetitive work using system capabilities, workflows, and AI tools where appropriate.
Continuously evaluate processes and implement improvements that increase efficiency, scalability, and consistency across GTM systems.
Monitor system performance, investigate issues, and resolve integration or synchronization errors in a timely manner.
Maintain accurate, reliable data across connected systems, including billing platforms and the data warehouse.
Partner with stakeholders across Marketing, Sales, and Customer Success to understand business needs and support system improvements.
Collaborate with the Senior Manager, GTM Systems and external partners or contractors to coordinate priorities, deliver enhancements, and maintain day-to-day system operations.

Requirements

5+ years of experience administering Salesforce in a professional environment; Salesforce Certification is considered an asset.
Experience working with Salesforce and connected GTM technologies, including CPQ and marketing automation platforms.
Experience supporting GTM systems within a fast-growing SaaS organization, with an understanding of how CRM platforms integrate with billing systems, data warehouses, and other business applications.
Demonstrated experience delivering system enhancements, configurations, and support requests in alignment with established priorities and service level agreements (SLAs).
Experience troubleshooting and resolving system configuration, integration, and user support issues independently, while knowing when to escalate more complex challenges.
Experience creating and maintaining clear documentation, knowledge base articles, or training resources that enable users to effectively utilize GTM systems.
Experience identifying opportunities to automate manual processes using platform capabilities, workflows, or AI-powered tools to improve efficiency and scalability.
Ability to manage day-to-day work independently while collaborating effectively with teammates and adapting to evolving business priorities.
Strong written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders.
Comfortable leveraging AI tools and emerging technologies to drive efficiency, improve workflows, and stay ahead of industry trends.
Experience with Chargebee, Agency, DocuSign, Customer.io, Gong, and/or Zendesk is a plus.
Must be eligible to work in Canada.

Skills

Salesforce administration
CPQ
Marketing automation platforms
System configuration
Ticket management
User support
Documentation creation
Process automation
Data integrity
Issue resolution
Cross-functional collaboration
AI tools
Chargebee
Agency
DocuSign
Customer.io
Gong
Zendesk

Location

Toronto

Work Type

Hybrid
Remote

Experience Level

Senior
Level 4

Salary/Compensations

$103,000 – $142,000 CAD per year

Benefits

Competitive base salary
Stock options
Benefits designed to support you and your family

About the Company

Blue J is the leading generative AI solution for tax professionals and one of Canada's fastest-growing AI companies.
Headquartered in Toronto, we're a high-growth B2B SaaS company building industry-leading tax research software that helps accountants find accurate answers to complex tax questions with greater speed and confidence.
Backed by a $122M USD Series D funding round, we're scaling rapidly across North America and the UK while continuing to push the boundaries of what's possible with AI.
By combining advanced technology with deep tax expertise, we empower tax professionals to work more efficiently, make better decisions, and deliver greater value to their clients.
We are customer-focused
We put the team interest before self-interest
We are pleasant and playful
We are open to better ideas
We deliver on our promises
We solve the toughest problems

Equal Opportunity

We believe our strength is built on diversity of thought, and encourage candidates from all backgrounds and experiences to apply.
We value inclusiveness and are an equal opportunity employer.
We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We strive to create an inclusive and accessible hiring experience for all candidates.
If you need any accommodations during the interview process, please let us know in your application.
Our team is dedicated to providing the necessary support and making reasonable adjustments to ensure a smooth process for everyone.