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About the Role
As a Customer Support Specialist, you’ll work directly with individuals participating in a structured program designed to help them build positive habits, stay motivated, and make meaningful progress. You’ll be a reliable point of contact who helps ensure each person’s experience is smooth, supportive, and encouraging from start to finish.
Responsibilities
- Provide one-on-one support to individuals during scheduled sessions
- Operate and monitor specialized program tools and technology (training provided)
- Encourage participants using positive practices such as journaling, goal setting, and reflection
- Maintain accurate session notes and share updates with team members
- Help create a welcoming, respectful environment where people feel comfortable and supported
Requirements
- 2+ years of full-time professional experience (any industry)
- Clear and professional communication skills, both verbal and written
- Strong interpersonal skills with patience and empathy
- Reliable, punctual, and open to coaching and feedback
- Authorized to work in the United States
- Ability to pass a background check and drug screening
Skills
- People skills
- Customer service
- Hospitality
- Retail
- Education
- Communication skills
- Interpersonal skills
- Patience
- Empathy
Location
- Austin, TX
Work Type
- Full-Time
Experience Level
- 2+ years of full-time professional experience
Salary/Compensations
- $23–$30/hr + quarterly performance based bonuses
Benefits
- 90% employer-paid medical, dental, and vision insurance
- 401(k) retirement plan
- 10 PTO days (15 after one year)
- 10 paid holidays
- Opportunities for advancement
- Supportive, team-oriented culture
About the Company
- Serenity is a growing organization focused on helping individuals make meaningful progress through innovative tools, structured programs, and a people-first approach. Our team is committed to creating supportive experiences that empower people to build confidence, develop positive habits, and achieve lasting change.
Equal Opportunity
- Serenity is an Equal Opportunity Employer. All qualified applicants are encouraged to apply.