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About the Role

This position is responsible for providing food and beverage service to guests with an upbeat and positive attitude. The F&B General Helper plays a key support role within the Bars and Beverage operations by ensuring Bartenders, Bar locations, and Beverage Depots are fully stocked, clean, and well-maintained throughout service. This individual helps create a smooth and efficient workflow by replenishing supplies, cleaning workstations, and assisting with overall bar readiness. Their behind-the-scenes support is essential in maintaining the high standards of service and cleanliness expected at Great Canadian Entertainment and our Food & Beverage Departments.

Responsibilities

• Consistently deliver excellence in service, product presentation, and venue image
• Deliver, maintain and exceed guest service quality standards as established by F&B Department
• Provide immediate attention to all guests in a pleasant and courteous manner
• Demonstrate courtesy, commitment and professionalism at all times
• Present in full uniform at all times on duty
• Adhere to Smart Serve and Alcohol and Gaming Commission regulations
• Organize, replenish and stock bars as needed
• Follow assigned cleaning checklist
• Adhere to the company grooming and uniform standards, including being professional at all times while on duty
• Cover breaks for bar help and bartenders and assist bartenders as required
• Consistently uphold and demonstrate safety rules and standards as designated by F&B Department
• Attend staff meetings / training as required to advance knowledge of menu specials, new product / promotions, guest service procedures/initiatives
• Manage product flow to ensure bars consistently deliver timely service and quality product
• Move beverage stock, inventory and equipment (following all safety regulations)
• Receive and record food and beverage merchandise
• Pick up bar orders to give to supervisors to punch in efficiently in a timely manner
• Go into service depots and make orders
• Assist with non-alcohol beverage preparations when needed in Service Depots
• Document and account for all transferred products
• Ensure timely delivery of all requisitioned products
• Deliver product for service depots (gaming outlets)
• Deliver ice to bars
• Deliver food products to Quick Service outlets
• Use all equipment for its intended purpose in a safe manner
• Cleaning and mopping floors at service depots and bar back areas when required
• Ensure outlets have cleaning materials, paper towels, soap, etc.
• Ensure kegs are turned on for service and check expiry while turning on and hooking lines for service
• Ensure pop bibs are hooked up and changed if needed
• Bring down empty bottles from bar locations at the end of the night Report to supervisor on end of shift for dismissal
• All other duties as assigned
• Foster teamwork by working harmoniously with co-workers, assisting with duties, while maintaining a high standard of guest experience
• Advise Supervisor of any occurrences which may compromise or be damaging to positive customer relations
• Advise Supervisor of any occurrences which may impede operational efficiency
• Report any special occurrences or discrepancies to Manager &/or Supervisor
• Identify and recommend opportunities for improving service or operational performance to Manager &/or Supervisor

Requirements

• Positive and personable attitude with a team player attitude
• Minimum 1 year experience in the service industry
• High-School Diploma or equivalent required
• Valid “G” Driver’s License
• Ability to read & write and basic math skills
• Responsible for obtaining and maintaining Food Handlers & Smart Serve Certification
• Responsible for obtaining and maintaining AGCO. gaming license, as required

Skills

• Food and Beverage Service
• Guest Service
• Stocking
• Cleaning
• Organization
• Teamwork
• Attention to Detail
• Basic Math Skills
• Smart Serve Certification
• Food Handlers Certification
• AGCO Gaming License

Work Type

• Flexible schedule that adapts to business needs
• Non-traditional work hours including holidays, evening, overnight or weekend shifts

Experience Level

• Minimum 1 year experience in the service industry

Education Level

• High-School Diploma or equivalent required

Salary/Compensations

• Minimum Rate (CAD $) 19.95
• Job Rate (CAD $) 19.95
• Maximum Rate (CAD $) 19.95

About the Company

• Great Canadian Entertainment and our Food & Beverage Departments