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About the Role

Hospitality Services Staff members maintain a clean and comfortable environment in all accommodations, meeting spaces, program facilities, and public areas under the supervision of the Director of Hospitality Services.

Responsibilities

• Daily cleans assigned areas including accommodations, meeting spaces, program facilities and public places per assigned team or route.
• Cleans guest rooms, including bathrooms; vacuums, sweeps, makes beds, and empties trash.
• Cleans public areas, including vacuums, sweeps, washes windows, empties trash and straightens furniture.
• Cleans cottages between guests, including kitchens, bathrooms, bedrooms, and living areas, stocks linen closets and other supplies.
• Assists with cleaning of cottages and other routes daily.
• Cleans public restrooms daily; cleans staff restrooms Sunday–Friday.
• Practices safe chemical usage.
• Maintains clean and clutter-free areas on assigned route and hospitality services staff area.
• Reports any damage or maintenance concerns.
• Performs other duties, as requested.
• All staff may be asked to work weekends, evenings, night shifts and/or holidays to serve our members, guests, and program participants.

Requirements

• Ability to interpret oral and written informational data is required.
• Must be able to establish and maintain effective working relationships with diverse groups of people representing all social and economic segments of the community.
• Excellent customer service skills and the ability to enforce rules in a professional and positive manner is a must.
• Ability to walk, pull, push, sit, bend, or stand for prolonged periods of time.
• Ability to lift up to 25 pounds.

Skills

• Customer service

Education Level

• High school degree or equivalent desired, but not required.