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About the Role

We are seeking a Medical Office Specialist to join our front office team. This role is ideal for a compassionate, detail-oriented professional who thrives in a fast-paced clinic environment and is passionate about creating a seamless, positive patient experience from check-in to check-out. As a Medical Office Specialist, you’ll play a vital role in both clinic operations and patient satisfaction while working alongside a supportive, collaborative team that values professionalism, efficiency, and growth.

Responsibilities

Greet and check in patients with warmth, professionalism, and efficiency
Verify insurance information, collect required documentation, and obtain necessary signatures
Answer incoming calls, schedule appointments, and provide accurate, timely information to patients
Maintain confidentiality and accuracy of patient records in compliance with HIPAA regulations
Coordinate with clinical staff to support efficient patient flow and overall clinic operations
Perform notary services for medical and legal documentation (if certified, or upon obtaining certification with company support)
Assist with administrative tasks, including scanning, filing, and general front office coordination

Requirements

Notary Public certification strongly preferred, or willingness to obtain (certification costs covered by employer)
Bilingual (Spanish/English) required
Previous experience in a medical front office or receptionist role preferred
Experience in pain management, specialty care, or primary care settings is a plus
Excellent communication and customer service skills with a compassionate, professional demeanor
Proficiency in Microsoft Office; experience with electronic health record (EHR) systems preferred
High school diploma or equivalent required; additional education in healthcare administration is a plus

Skills

Communication skills
Customer service skills
Microsoft Office proficiency
Electronic health record (EHR) systems experience
Notary services

Location

Austin, TX

Work Type

Full-Time
Onsite

Experience Level

Previous experience in a medical front office or receptionist role preferred
Experience in pain management, specialty care, or primary care settings is a plus

Education Level

High school diploma or equivalent required
Additional education in healthcare administration is a plus

Benefits

Paid time off
Paid holidays
401(k) with a 4% employer match
80% employer-paid medical insurance for employees
Optional low-cost dental, vision, and family plans
Pet insurance
Legal insurance
Identity theft protection
Travel insurance
Employee discount programs
Notary Public certification covered by the employer if not already certified

About the Company

Epic Pain Management is a patient-centered interventional pain practice committed to delivering high-quality, compassionate care in a professional and welcoming outpatient setting.
Our team of experienced providers and healthcare professionals work collaboratively to improve quality of life for our patients through personalized treatment plans and exceptional service.