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About the Role

The Barista is the foundation of the café, responsible for honoring every customer by providing excellent customer service and a high-quality product. This role requires a professional with a positive attitude to ensure customer return.

Responsibilities

• Develops enthusiastically satisfies customers all the time.
• Provides quality beverages consistently for all customers.
• Models quality store operations.
• Contributes to store profitability.
• Takes responsibility to learn all aspects of the lead barista position.
• Always presents a clean and professional appearance.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• All other duties as assigned, requested or deemed necessary by leadership.

Requirements

• Must have high school graduate level mathematical aptitude.
• Must know standard cash handling procedures.
• Must have knowledge of computerized cash register systems.
• Must have experience in dealing directly with the public.
• Must have acquired general knowledge of basic customer service skills.
• Must be fluent in oral and written English.
• Must be able to operate computer, calculator, and telephone keyboards, for cash handling and paperwork processing.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
• Lifting trays, dish racks, glass racks, etc. 20 -40 lbs.
• Pushing carts, Queen Marys, hotbox, portable bar 50 -100 lbs.
• Carrying trays, dish racks, glass racks, etc. 20 -40 lbs.
• Bending/kneeling -ability to bend to lower level cabinets and lift trays.
• Mobility -maneuver in narrow areas and between seated guests.
• Continuous standing required to service guest functions; 100% of the time scheduled.
• Climbing approximately 12 steps 20% of 8 hours.
• Must be able to perform multiple tasks at one time.
• Must be able to follow verbal and written instruction in English.
• Must be able to communicate both verbally and in writing.
• Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
• Ability to accurately count cash.
• Ability to operate cash register.
• Physically strenuous -prolonged standing, walking, lifting and carrying throughout entire shift.
• 95% work indoors

Skills

• Customer Service
• Cash Handling
• Computerized Cash Register Systems
• Basic Customer Service Skills
• Oral and Written English Fluency
• Computer Operation
• Calculator Operation
• Telephone Keyboard Operation
• Organization
• Attention to Detail
• Tact and Understanding
• Problem Solving
• Cash Counting
• Register Operation

Location

• AUSTIN, TX 78704

Work Type

• Full-time
• Onsite

Experience Level

• 1+ years barista experience in luxury hotel environment, preferred.

Education Level

• High school or equivalent
• TABC Certification
• Food Handler Certification

Salary/Compensations

• $15.00

Benefits

• Participation in 401(k) with company match of up to 4%
• Medical with 0 deductible/0 co-pay options
• Dental
• Vision
• FSA
• STD
• LTD
• Life and AD&D
• Hospital Indemnity
• Paid PTO
• Paid Holidays
• Paid Maternity/Paternity Leave
• Employee Assistance Program
• Complimentary Employee Meal
• Complimentary Bus Passes
• 50% off Dining in Nido
• Recognition Programs, Incentives and Celebrations

About the Company

• At the cornerstone of Ladybird Lake and the Austin Skyline, the internationally recognized best in class Luxury Hotel Group, The Loren Hotel will bring a level of understated luxury and sophistication to Austin.
• With its unparalleled views of Lady Bird Lake and the Austin skyline, The Loren invites discerning residents and guests to experience the ultimate in understated luxury and curated Austin culture.
• Our modern hotel rooms, impeccable service, and exclusive amenities offer the perfect complement to our indoor-outdoor environment, uniquely set within Austin’s most beloved green space.
• We are Uncompromising by Nature We are here for those who question the ordinary. Who shun the mundane, the dull and the blunt. The risk-takers, the tree-shakers, the trail-makers. Those who believe in more, in further, and better. Who won’t settle for second, or for “good enough?” or “nearly there?” Who will get to their feet and not be shaken by doubters. Not afraid to be one of the curious minds. Who will talk of the world with elegance and charm. Knowing of its beauty, its delicate place. Yet embrace those things that bring us on. Art, food, wine, and song. Find us, united by a love for life. Its zest, its zing… its unpredictable turns. Join our commitment, our passion, and flair. Free spirits with soul.