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About the Role

We are looking for an IT Operations & Systems Administrator to join our Technology team. This role supports the Technology team in delivering a great experience for employees across the business by ensuring they have reliable access to the devices, systems, and support they need to work effectively. It offers the opportunity to gain broad experience across IT operations in a high-growth business.

Responsibilities

• Manage the day-to-day operation of SBC's IT environment.
• Provision, configure and maintain company laptops, mobile devices and related hardware.
• Manage employee onboarding, role changes and offboarding from a technology perspective.
• Maintain the hardware asset register and device inventory.
• Administer the company's Mobile Device Management (MDM) platform.
• Coordinate hardware refreshes, repairs and returns.
• Maintain office networking infrastructure including WiFi, switches, internet connectivity and coordination with third-party providers.
• Perform basic maintenance and troubleshooting of office printers, scanners, and multifunction devices.
• Administer core company systems including Google Workspace, Slack, Asana and other business applications.
• Manage user accounts, permissions and access controls.
• Support single sign-on (SSO) and multi-factor authentication (MFA) administration.
• Maintain software licensing records and assist with renewals.
• Support adoption and effective use of company systems.
• Create and maintain user guides and knowledge base articles.
• Act as the primary point of contact for internal IT support requests.
• Monitor ticket queues and ensure support requests are resolved within agreed service expectations.
• Troubleshoot hardware, software and access issues.
• Escalate issues to external vendors where appropriate.
• Track service levels and identify recurring issues and improvement opportunities.
• Support business continuity and disaster recovery processes.
• Support implementation of company information security policies.
• Ensure devices remain patched, protected and compliant with company standards.
• Assist with access reviews and user account audits.
• Support security awareness initiatives and employee training.
• Escalate security concerns and incidents appropriately.
• Support the Technology team with evidence collection for ISO 27001 & Cyber Essentials Plus.
• Coordinate with external IT and software providers.
• Monitor vendor performance and support issue resolution.
• Assist with software procurement and licence management.
• Maintain records of suppliers, contracts and renewal dates.

Requirements

• Background managing employee onboarding, offboarding and access provisioning.
• Excellent customer service and communication skills, with the ability to support colleagues at all levels of the business.
• Ability to prioritise workload and manage multiple requests in a fast-paced environment.
• Proficiency administering SaaS platforms such as Google Workspace, Slack, Microsoft 365, Asana, Zoom or similar business applications.
• Good understanding of IT security best practices, including device compliance, patching and access management.
• Experience managing laptops and mobile devices throughout their lifecycle.
• Understanding of Mobile Device Management (MDM) solutions (e.g. Jamf, Microsoft Intune).
• Ability to maintain asset inventories and software licence records.

Skills

• Google Workspace
• Slack
• Microsoft 365
• Asana
• Zoom
• Mobile Device Management (MDM)
• Jamf
• Microsoft Intune
• IT security best practices
• Device compliance
• Patching
• Access management
• Customer service
• Communication

Location

• London

Work Type

• Hybrid

Experience Level

• Not specified

Education Level

• Not specified

Salary/Compensations

• Competitive plus bonus of up to 5%

Benefits

• Private Healthcare Plan, including Optical, Dental & Hearing Cover (Vitality)
• Group Pension Plan with 5% Individual and 4% Company Contribution (Royal London)
• Income Protection (Canada Life)
• Life Assurance (AIG)
• Employee Assistance Programme and Employee Support Programme
• Company Sick Pay
• 21 days annual leave in addition to 12 Company Days Off

About the Company

• At SBC, we are shaping the future of Gaming and Entertainment. From informal meetups in 2009, we’ve evolved into an events, media, tech and entertainment global powerhouse, uniting bright minds from casino, sports betting, marketing, and fintech industries. We organise industry-defining events attracting 100,000 decision-makers yearly. We also deliver news, insights, and trends through respected publications, podcasts, and digital platforms. Our events feature celebrity keynotes and world-renowned DJs. We have developed our own state-of-the-art event app and community platform, SBC Connect, through our in-house tech team.
• We are growing fast, launching new initiatives and expanding into new markets. We are looking for forward-thinkers, innovators, and go-getters. We offer flexible work environments, opportunities for travel, and the chance to work alongside innovative minds. We work hard and play hard, celebrating successes and building a lasting legacy.

Equal Opportunity

• Not specified