Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
We are seeking a Product Manager to join our Entity Management team. This role will focus on our Payroll Solutions suite, which helps companies register, manage, and stay compliant with state payroll tax accounts. You will own the day-to-day execution of the roadmap for a core product, including writing specifications, running sprints with engineering, and shipping features iteratively. You will also engage directly with customers, partner with cross-functional leads, and work with legal and compliance experts.
Responsibilities
- Drive the health of flagship product lines, balancing operational stability, efficiency, and new capabilities.
- Ensure accountability for core metrics like SLA performance, retention, and per-account margins.
- Scale reach by expanding jurisdictional coverage and launching adjacent compliance products.
- Optimize product distribution through our embedded partner network.
- Scope pre-deployment workflows, conduct prompt and policy engineering, manage offline evaluations, and orchestrate safe rollouts.
- Establish continuous improvement loops by analyzing production results to refine agent/system behavior.
- Improve resolution rates, reduce escalation frequency, and compound efficiency gains.
- Write clear, buildable specs, run sprints with engineering, and ship features on a fast, iterative cadence.
- Act as the central node between Operations, Engineering, Legal/Compliance, and Go-to-Market teams for roadmap execution and distribution alignment.
Requirements
- 5-7+ years of experience in product management, technical consulting, or operational leadership.
- Focus on building and deploying enterprise-focused products, automation platforms, or complex workflow systems.
- History of managing B2B SaaS solutions delivered through API integrations or within embedded partnership ecosystems.
- Demonstrated success managing established, profitable solutions beyond initial launch phases.
- Excel at scaling and stabilizing high-volume offerings by maintaining consistent reliability.
- Deploy strategic roadmap expansions and deliver quantifiable gains in operational efficiency and product margins.
- Proven track record owning mature, revenue-generating product lines.
- Ability to scale and harden products while balancing reliability for existing users with strategic expansion features.
- Operator with a mindset rooted in systems thinking.
- Obsession for tracking KPIs like task completion rates, cost-per-action, human-in-the-loop intervention rates, and strict SLA adherence.
- Deep expertise within regulatory operations, payroll, compliance, fintech, or legal technology (Nice to Have).
- Experience in compliance, regulatory operations, payroll, fintech, or legal tech (Nice to Have).
- Ability to translate nuanced, state-specific regulatory requirements into deterministic and probabilistic agent workflows (Nice to Have).
- Previous experience navigating the rapid execution cycles of high-growth startup environments at the Series B or C stage (Nice to Have).
Skills
- Product Management
- Technical Consulting
- Operational Leadership
- Enterprise Product Development
- Automation Platforms
- Complex Workflow Systems
- B2B SaaS
- API Integrations
- Embedded Partnerships
- Roadmap Execution
- Sprint Management
- Systems Thinking
- KPI Tracking
- Regulatory Operations
- Payroll
- Compliance
- Fintech
- Legal Technology
Location
- NYC
Work Type
- Hybrid
Experience Level
- 5-7+ years
About the Company
- Middesk makes it easier for businesses to work together by transforming business identity verification.
- Our platform helps companies confidently verify business identities, onboard customers faster, and reduce risk.
- Middesk came out of Y Combinator, is backed by Sequoia Capital and Accel Partners.
- Middesk was recently named to Forbes Fintech 50 List.