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About the Role

Sodexo Live! Airport Lounges, North America is seeking a Service and Training Director of Premium Experiences to support its portfolio of exclusive first-class lounges. This hands-on leader will work during peak service hours and travel approximately 80% across the country. The role involves developing and facilitating training for frontline and management staff in premium lounges, focusing on operational and people development, training guidelines, and standard operating procedures within luxury food and beverage environments.

Responsibilities

Develop and facilitate hands-on training for frontline and management staff in premium lounges.
Focus on aspects impacting the guest experience, including adult beverage knowledge, technical steps of service, and service excellence.
Assist in concept development and preparation for RFP responses.
Participate in experiential presentations for event coordination and service.
Attend portfolio business reviews to facilitate experience and share segment training and hospitality philosophies.
Motivate, coach, mentor, and develop frontline and management staff.
Track regulatory metrics and unit training compliance.
Build and maintain strong client relationships.
Develop and innovate to promote improved performance within units.
Create and maintain collaborative relationships with segment leaders.
Monitor, maintain, and manage finance and budget within established guidelines.

Requirements

Experience with luxury/elevated food and beverage operations and training within volume hospitality/restaurants/hotels.
Function as the key driver in hospitality standards.
Possess advanced technical knowledge and be tech-savvy.
Minimum of 5 years of management experience.
Minimum of 5 years of experience in project management, logistics, program administration, or a related field.

Skills

Operational and people development
Developing training guidelines and implementation
Creating and executing standard operating procedures
Luxury food and beverage expertise
Adult beverage knowledge/standards
Technical steps of service skills
Service excellence
Concept development
RFP response preparation
Experiential presentations
Event coordination
Hospitality philosophies
Tracking regulatory metrics
Tracking unit training compliance
Tech-savvy
Tracking online training completions
Virtual operations manual
Excellent communication skills
Excellent presentation skills
Excellent facilitation skills
Client relationship building
Innovation for performance improvement
Collaborative relationship building with segment leaders
Finance and budget management

Location

North America

Work Type

Travel (approximately 80%)

Experience Level

5 years management experience
5 years functional experience in project management, logistics, program administration, or a related field

Education Level

Bachelor's Degree or equivalent experience

Salary/Compensations

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience.
Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training.

Benefits

Medical, Dental, Vision Care and Wellness Programs
401(k) Plan with Matching Contributions
Paid Time Off and Company Holidays
Career Growth Opportunities
Tuition Reimbursement

About the Company

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all.
We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate.
Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike.
We provide food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself.
You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work.
We embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected.

Equal Opportunity

We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
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