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About the Role

Flagship Culinary Services is seeking a Front of House Manager to support employee cafes for a major social media company. This role involves managing Front of House teams, providing customer service, and supporting kitchen staff. Enjoy a great work/life balance with a set schedule and weekends off.

Responsibilities

• Serve as an ambassador to customers and handle all customer service needs.
• Provide assistance in a courteous, fast, and efficient manner.
• Accommodate all requests and special needs for guests and Clients.
• Oversee Front of House teams, including shift scheduling, performance reviews, investigations, and terminations.
• Coordinate and assign work duties for the team.
• Handle employee relations issues and collaborate with HR.
• Work with staffing recruiters to hire appropriate Front of House staff.
• Create operational checklists to monitor workflow and manage employee expectations.
• Prepare a daily manager’s report highlighting staff issues, equipment repairs, product inventory, and training needs.
• Effectively communicate with vendors, management, and staff.
• Create a training program to ensure positive workflow and align employee expectations with company standards.
• Coach and discipline staff according to company and kitchen policies.
• Ensure the safety of customers and staff through proper implementation of hiring, training, evaluation, and delegation of duties.
• Follow all safety and sanitation procedures according to OSHA, HACCP, and Department of Public Health guidelines.
• Perform other duties as assigned.

Requirements

• High school diploma or GED.
• Minimum 5 years of experience in a food or customer service role.
• Must have and maintain an active Food Handlers Card, as required by the California Health Department.
• Authorized to work in the U.S.

Skills

• Excellent customer service skills
• Reliability
• Strong communication skills
• Multi-tasking skills
• Problem-solving skills
• Sense of urgency
• Ability to work within a safe manner
• Proven success in a previous management role

Location

• Multiple cafes

Work Type

• Full-time
• Onsite

Experience Level

• Minimum 5 years of experience in a food or customer service role
• Management experience

Education Level

• High school diploma or GED

Salary/Compensations

• $85,000 to $90,000 per year

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 13 paid holidays
• 401K with match
• Vacation days
• Sick days
• Snacks and meals provided during shifts

About the Company

• Flagship Culinary Services is dedicated to helping companies provide high-quality dining experiences for their employees and visitors.
• Our talented teams help deliver delicious and nutritious food, made from scratch, with a strong emphasis on local and organically grown ingredients.
• We support many different types of food service setups, from full-service cafés to customized food concepts.
• We started with a simple idea—to deliver a higher standard of customer service.
• The way we deliver facilities services has evolved over the past 30 years – along with technology and our clients’ needs.
• From the CEO to the front-line workers, every Flagship employee works together to build long-term relationships with our clients by doing whatever they need to do to get the job done.

Equal Opportunity

• Flagship is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
• We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
• We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
• Under the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.