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About the Role

The Manager in Training (MIT) will learn overall store operations, including expenses, merchandising, operations standards, compliance, safety, and security. This role involves close collaboration with cross-functional partners to execute the business strategy and build a supportive store culture aligned with the company's mission.

Responsibilities

• Learn to lead a team that delivers a differentiated customer experience, prioritizing customers over tasks.
• Learn to listen and respond to internal and external customers, building strong relationships.
• Learn to drive change in key areas impacting customer experience and use feedback for coaching.
• Learn to inspect store pages for accuracy to prevent negative customer experiences.
• Learn to manage the appearance, cleanliness, and upkeep of the retail building and equipment.
• Learn how to create and oversee the day-to-day execution of the strategic plan, driving sales and profitability.
• Learn to make business decisions by assessing market competition, understanding customer insights, and leveraging company reporting.
• Learn to demonstrate corporate citizenship by maintaining compliance with all required company directives, deadlines, publications, standards, meetings, and policies and procedures.
• Learn how to ensure compliance with all safety and security policies and procedures.
• Learn how to demonstrate a culture of ethical conduct, safety, and compliance, leading the team and holding others accountable.
• Learn how to inspect all schedules for proper allocation and guidelines to support peak traffic times, key holiday events, and weekends.
• Learn to promote a FUN, inclusive, and Put People First working atmosphere that encompasses Core Values.
• Learn to act as the cultural ambassador, creating and initiating plans that drive improvements in Associate engagement and retention.
• Learn to develop, implement, and monitor store leaders’ Individual Development Plans (IDPs).
• Learn to establish performance and development goals for Assistant General Managers and provide mentoring, coaching, and regular feedback.
• Learn how PGATSS demonstrates a commitment to diversity, equity, and inclusion.
• Learn to recruit, hire, and retain a passionate team for area-specific knowledge and expertise.
• Learn to oversee compensation, disciplinary, or staffing/human resources-related actions by following company standards and policies.

Requirements

• Candidates must have strong listening and interpersonal skills.
• Candidates must possess good verbal and written communication skills and be able to communicate cross-functionally.
• Candidates communicate expectations and standards to execute company programs.
• Candidates must have strong strategic skills and the ability to effectively forecast business needs and develop comprehensive solutions to complex problems.
• Candidates must be able to identify opportunities and solutions to increase sales and strengthen operational processes.
• Candidates must possess advanced computer skills with a working knowledge of the Microsoft Office Suite, including Outlook.
• Candidates must possess the skills to manage conflict, lead conflict resolution & hold others accountable.
• Strong business acumen with complete accountability for P&L management.
• Candidates must be able to organize multiple priorities to ensure that resources are properly allocated to meet objectives.
• Candidates must be able to lead by example and, through daily actions, enforce a high standard of customer service.
• Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
• Candidate must be able to work a flexible work week, and work nights, weekends, and holidays depending on business needs.
• Candidate relocation is required.

Skills

• Communication
• Listening
• Interpersonal skills
• Verbal communication
• Written communication
• Cross-functional communication
• Strategic skills
• Forecasting
• Problem-solving
• Sales analysis
• Operational process improvement
• Advanced computer skills
• Microsoft Office Suite
• Outlook
• Conflict management
• Conflict resolution
• Accountability
• Business acumen
• P&L management
• Organization
• Prioritization
• Leadership
• Customer service

Location

• Relocation required

Work Type

• Full-time
• Flexible work week
• Nights
• Weekends
• Holidays

Experience Level

• Three (3) years of experience in sales, management, or people development.

Education Level

• G.E.D. or high school diploma
• College degree preferred

Salary/Compensations

• 66,500-72,000

About the Company

• PGA TOUR Superstore is operated by Golf & Tennis Pro Shop, Inc., a subsidiary of AMB Sports and Entertainment.
• Our stores are located across the US with our Store Support Center and Customer Care Center located in Roswell, GA.
• Our shared ambition is to be the premier golf retailer in the world, focused on growing the game and inspiring people to play their best!
• Our Associates deliver world-class service to our customers with unparallelled golf experiences on our putting greens, Studios, and hitting bays all with state-of-the art technology delivering game-changing opportunities at every turn.
• With access to award-winning product knowledge training, Associates quickly build confidence and establish meaningful connections with everyone coming through our doors.
• Golf’s greatest brands are in our stores offering performance, style and value – with both new and pre-owned clubs.
• Our amazing Services Associates can repair and regrip clubs and have customers heading out to the courses with the best advantage.
• Our Instructors are PGA pros and coach customers to reach their goals with equipment fitting exactly to their needs & playing styles informed by sport-leading Trackman technology.
• Every store features the very best in golf apparel for Men, Women, and Juniors and an unmatched collection of footwear options.
• For more information, visit: PGA TOUR Superstore

Equal Opportunity

• PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
• We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status.
• Employment discrimination isn’t just unlawful, it violates our policies and is not who we are.
• Every associate at every level in the organization is prohibited from engaging in any form of discrimination.
• An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department.
• The law and our policies prohibit retaliation against anyone for making such a report.