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About the Role

Provide leadership and support to advance Visa's transformation journey by designing and executing best-in-class People strategies, systems, and structures that drive successful outcomes across all facets of Visa’s Go-to-Market activities. This role leads Visa’s People Solutions (HR Shared Services) function and transforms the solutions delivery team into a world-class organization delivering value through an integrated shared services environment, globally.

Responsibilities

Lead Visa’s People Solutions (HR Shared Services) function.
Transform the solutions delivery team into a world-class organization.
Manage teams across multiple regions, collaborating with People Centers of Excellence (COEs) & People Business Partner (PBP) communities, technology teams, and other Visa groups.
Develop and execute strategic and operational service delivery plans.
Drive service excellence, innovative solutions, and the transformation of the overall People Solutions support model.
Expand services provided by the organization to offer a more holistic employee experience.
Enable PBPs and People COEs to focus on driving the strategic talent agenda.
Design and implement an enhanced shared services delivery model.
Onboard new internal teams into the People Solutions organization.
Partner with Visa teams to enable greater self-service, process reengineering, process harmonization, and organization design.
Foster a client-focused environment and mindset to ensure delivery of an exceptional employee experience.
Lead a team of seasoned strategic leaders and subject matter experts.
Lead the People Solutions Transformation – a large, global project with impacts across the People function.
Serve as the overall project leader, driving integration across 3 key workstreams: People Systems, People Solutions Evolution, and Manager Consultation.
Design the People Solutions function of the future with goals for case deflection, resolution accuracy, and resolution time.
Build the resource plan to support the future People Solutions vision, balancing a centralized hub with local knowledge.
Determine the right resource mix and locations for a “hub-and-spoke” model.
Develop the framework for identifying and evaluating work that can transition to People Solutions.
Oversee comprehensive process documentation.
Ensure the team has the right skills, knowledge, mindsets, behaviors, and capability to deliver.
Build an effective quality assurance program and a culture of continuous improvement.
Develop deep partnerships with Regional and Functional PBPs and COE leaders.
Develop comprehensive operational plans and strategy to support business growth and maintain optimal volume throughput, cost control, operations efficiency, and quality.
Implement uniform best practices while maintaining compliance.
Cultivate and maintain collaborative relationships with managers.
Maintain and foster a high level of teamwork, hire and mentor best in class.
Develop and implement plans and research projects to improve and expand operational growth and financial profitability.
Oversee and adjust processes and operations as necessary.
Drive a mindset of continuous improvement and customer service.

Requirements

12 or more years of work experience with a bachelor’s degree or at least 10 years of experience with an Advanced degree (e.g. Masters/ MBA/JD/MD) or at least 8 years of work experience with a PhD.
Demonstrated expertise and knowledge in People Shared Services Innovation and Optimization.
Proven ability to set and execute large, transformation-focused programs against defined strategic objectives.
Proven ability to make judgment calls and sound, ethical decisions displaying a heightened level of responsibility, confidentiality, integrity, and professionalism.
Strong and engaging people leader that can build robust teams and build talent bench.
Proven ability to clearly design and communicate a compelling strategy, translate it into actionable plans and brilliantly execute them.
Proven ability to influence.
Strong attention to detail and high work standards in support of accurate, flawless delivery.
Superior client service and interpersonal skills.
Excellent verbal and written communication.
Ability to operate collaboratively.
Global experience.
U.S. Applicants Only.
Requires at least 3 days in office; expectations of these days will be confirmed by your Hiring Manager.

Skills

Leadership
Relationship building
Execution focus
Problem-solving
Proactive
Agile
Strategy definition
Inspiring and motivating teams
Driving accountability
Process transformation
Client-focused
People Shared Services Innovation and Optimization
Communication
Collaboration

Location

Office setting

Work Type

Full-time
Hybrid

Experience Level

VP
15+ years of experience with an Advanced Degree (Preferred)

Education Level

Bachelor's degree
Advanced degree (e.g. Masters/ MBA/JD/MD)
PhD

Salary/Compensations

$200,000 to $275,000 USD per year
May include potential sales incentive payments
May be eligible for bonus and equity

Benefits

Medical
Dental
Vision
401(k)
FSA/HSA
Life Insurance
Paid Time Off
Wellness Program

About the Company

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories.
Dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you’ll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world.
Progress starts with you.
Visa has a comprehensive benefits package.
If you thrive on rapid growth and enjoy working alongside positive, driven teammates, you’ll feel right at home here.
Help us to uplift everyone, everywhere.
Whether you’re starting your career, pushing your capabilities or are a seasoned professional, learn how we can partner to reimagine the world.
Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.
At Visa, we are driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Our evolving technology keeps us at the heart of the digital economy, connecting people to 80+ million businesses worldwide.
Backed by a resilient, proven model, our expanding network fuels growth—for Visa and for your career.
Your journey starts here — discover how we hire.
Ready to take the next step?
Learn more about life at Visa, explore our hiring process and get first-hand insights by hearing directly from our recruiters about what to expect.
Apply with confidence today!
Learn our recruiting process.

Equal Opportunity

Visa is an EEO Employer.
Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status.
Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.