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About the Role

The Project Services Manager (PSM) will support governance initiatives around a Master Services Agreement (MSA) contract, ensuring oversight of quality, on-time, and on-budget delivery of assigned projects and programs. The PSM will also support operational planning for asset renewals across the province’s general real estate portfolio, leasehold improvements, and other client ministry initiatives. To be successful, the individual must be experienced in the day-to-day oversight of low, medium, and high-complexity projects as defined in the MSA, and in engaging with client teams, service provider leaders, client ministries, and internal business units.

Responsibilities

Govern and hold accountable the outsourced Service Provider for the successful delivery of assigned projects, programs, and other initiatives in accordance with the MSA and its related policies, procedures, and guidelines.
Contribute directly to client satisfaction, budget, scope, and schedule adherence.
Assist with contract management oversight initiatives for the overall MSA contract.
Assist various project stakeholders in achieving practical solutions to project challenges.
Act as the client’s single point of contact for all project escalations.
Lead strong client-focused team relationships to successfully facilitate the completion of the project lifecycle processes and deliverables as defined in the MSA.
Manage on-site escalations in person as required.
Interface with necessary stakeholders to achieve optimal project resolutions.
Report on project and program status as well as risk management to the Senior Project Services Manager and Director, as required.
Utilize Infrastructure Ontario’s Project Management Information System (PMIS) for document management, reporting, review, and action of required project workflows and deliverables.

Requirements

Substantial experience in a Project, Program, or Portfolio Management role in the construction industry, with experience overseeing the implementation of various low, medium, and high-complexity projects delivered by an outsourced Service Provider across a diverse real estate portfolio.
Post-secondary education in a related discipline, with a concentration in real estate or project management, or working knowledge of construction industry practices and regulations, Construction Act, building codes, municipal by-laws, environmental legislation, and occupational health and safety legislations.
Experience in preparing, comprehending, and presenting reports that contain technical and financial data related to a portfolio of projects.
Ability to tailor reporting from project-level to executive-level requirements.
Interpersonal skills required to establish and maintain effective partnerships with clients.
Ability to collaborate and build strong working relationships with a variety of internal and external stakeholders.
Effectively work as part of a cross-functional team through influencing without authority.
Strong written and verbal communication skills, including effective business writing for the purpose of negotiating, leading challenging conversations and managing conflicting project stakeholder priorities.
Ability to quickly gauge organizational dynamics and adjust written and verbal communication to suit different audiences.
Ability to conceptualize large amounts of information and distill it to key data-driven insights and conclusions.
Ability to quickly collect and analyze available information into concise reports, executive summaries, and recommendations to solve an issue or move forward with work.
Ability to work in various geographical regions in Ontario.
On-site project vigilance and travel will be required.

Skills

Project Management
Program Management
Portfolio Management
Construction Industry
Real Estate
Contract Management
Stakeholder Engagement
Client Relationship Management
Cross-functional Team Collaboration
Communication Skills
Business Writing
Negotiation
Critical Thinking
Data Analysis
Reporting
Project Management Information System (PMIS)

Location

Guelph
Toronto
Kingston
Ottawa
Thunder Bay
Sudbury

Work Type

On-site
Travel

Experience Level

Substantial experience in a Project, Program, or Portfolio Management role

Education Level

Post-secondary education in a related discipline, with a concentration in real estate or project management

Salary/Compensations

$118,000 - $145,000

Benefits

Health, dental, vision, out-of-country care, paramedical services
Support for professional development opportunities
In-person and online training
Leadership development
Support for colleagues’ well-being
Coverage for up to two membership and license fees per year
Access to a suite of virtual healthcare options

About the Company

Infrastructure Ontario (IO), an Ontario crown corporation, provides a wide range of services to support the Ontario government’s initiative to modernize and maximize the value of public infrastructure and realty.
IO has been recognized domestically and internationally for the way it does business and the success it has had with its major projects, real estate services, infrastructure lending, commercial projects, and development mandate.
IO delivers some of the most complex, ambitious commercial and land development solutions for the Province and continues to evolve and expand its capabilities to maximize its public impact and deliver on its vision of creating a connected, modern and competitive Ontario.

Equal Opportunity

Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
We strive to create a culture that encourages a diverse equitable and inclusive environment that fosters belonging.
We believe that experience comes in many forms and through learning from each others’ differences and perspectives gives us strength.
We are committed to enhancing our culture and encourage applications from all walks of life.
Let us know if you require any accommodations for the selection process, by contacting the Talent Acquisition Team.
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience will be taken into consideration as applicable to the posted position.