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About the Role

The Account Director serves as the primary client contact, managing relationships with Airline, Cruise Line, and Hotel partners to maximize client satisfaction and API's interests.

Responsibilities

• Oversee existing API accounts to maximize relationships and expand market share against revenue quotas.
• Collaborate with Research & Sourcing teams to provide destination details for seamless sourcing.
• Initiate the RFP process for destination sourcing, maintaining sensitivity to supplier relationships.
• Ensure RFP results are accurately documented in client presentations, meeting client needs, savings, and API revenue goals.
• Strategically plan and organize to maximize API revenue and client savings, including managing sourcing timelines for expiring contracts and renewals.
• Conduct domestic and international hotel site inspections with clients to ensure properties meet criteria.
• Execute hotel contract negotiations and renewals on behalf of clients, aiming for mutually beneficial terms.
• Monitor market conditions to maintain optimal rates, amenities, and contract terms.
• Conduct risk management for serviced destinations, proactively addressing potential contract risks and negotiating favorable terms.
• Maintain strong hotel relationships for contracted clients.
• Collaborate with the sales team to meet client needs and share leads.
• Manage crew member feedback via the online portal, addressing complaints promptly with hotel partners.
• Add new hotels to the system, ensure accuracy, and delete inactive hotels.
• Ensure negotiated rates for crew, business, and leisure travel are loaded and maintained on HotelExpress.
• Verify hotel contract information is loaded correctly into ACES for OPS and Accounting.
• Review ACES schedules monthly and assist the OPS department with hotel follow-ups.
• Verify client backup lists are accurate and loaded into ACES.
• Ensure all revenue opportunities are entered into the CRM with accurate business start dates.
• Ensure all hotel/airline and API commission contracts are loaded, executed, and attached to the CRM.
• Maintain all flight information.
• Understand client business thoroughly and ensure all deliverables are met.
• Propose new ideas and recommendations aligned with client business goals to create increased value.
• Collaborate with the Business Development team for smooth client transitions.
• Independently lead and make decisions balancing client and API needs.
• Manage all client communications, including performance meetings and business reviews.
• Own internal communications to the cross-functional team regarding client performance, strategies, and needs.
• Become knowledgeable in all API technology platforms to align clients with appropriate software solutions.

Requirements

• Minimum of 5 years of experience in the travel industry.
• Minimum of 5 years of experience working closely with hotels.
• Ability to effectively manage workload in a fast-paced environment.
• Ability to rely on extensive experience and judgment to plan and accomplish goals.
• Strong attention to detail and produces high-quality work.
• Ability to positively present API in customer-facing situations.
• Strong Microsoft Office computer skills, with emphasis on Excel.
• Excellent verbal and written communication skills.
• Strong customer/client service skills.
• Ability to work with and understand diverse cultures.
• An organized self-starter who can work proactively and independently.
• Able to multitask and work well under strict deadlines.

Skills

• Problem Solving/Analysis
• Relationship Building
• Business Acumen
• Strategic Thinking
• Results Driven
• Negotiation
• Leadership
• Customer Focus
• Managing Processes
• Market Knowledge
• Developing and Maintaining Budgets
• Technical Capacity
• Communication Proficiency
• Excel
• Microsoft Office

Location

• Remote

Work Type

• Full-time
• Remote

Experience Level

• Minimum of 5 years of experience in the travel industry
• Minimum of 5 years of experience working closely with hotels

Education Level

• Preferred Bachelor’s degree in business administration, sales and marketing or related field.

Salary/Compensations

• 55,000 to 60,000 GBP annually
• Annual discretionary bonus

About the Company

• API is seeking seasoned professionals to join our company.