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About the Role

The Medical Office Assistant ensures the smooth and efficient operation of a healthcare facility by providing comprehensive administrative and clinical support. This position manages patient interactions, maintains accurate medical records, and facilitates communication between patients, healthcare providers, and insurance companies, contributing to a positive patient experience and the overall effectiveness of the medical office.

Responsibilities

Greet and assist patients upon arrival, ensuring a welcoming and professional environment.
Schedule and confirm patient appointments, managing calendars for multiple healthcare providers.
Maintain and update patient medical records accurately and confidentially in compliance with HIPAA regulations.
Process patient intake forms, insurance information, and billing documentation.
Answer phone calls and respond to patient inquiries, providing clear and courteous communication.
Assist clinical staff with basic medical procedures such as taking vital signs and preparing examination rooms.
Coordinate referrals and follow-up appointments as directed by healthcare providers.
Manage office supplies and ensure the medical office is clean, organized, and compliant with safety standards.

Requirements

High school diploma or equivalent.
Previous experience in a medical office or healthcare setting preferred.
Basic knowledge of medical terminology and office procedures.
Proficiency with electronic health record (EHR) systems and standard office software.
Strong communication and organizational skills.

Skills

Organizational skills
Communication skills
Proficiency with electronic health record systems
Proficiency with office software
Knowledge of medical terminology
Knowledge of billing processes
Clinical skills such as taking vital signs
Clinical skills such as preparing examination rooms

Education Level

High school diploma or equivalent