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About the Role

As a Senior Forward Deployed Software Engineer (FDSE), you will act as the CTO of the build, owning everything from backend services to LLM pipelines and front-end integrations. You will partner with customers in the field to design, implement, and deliver solution-ready builds in agile sprints. Your software will become the reference implementation for scalable GenAI in the enterprise, codifying patterns, shaping internal tooling, and accelerating innovation.

Responsibilities

Build solution-ready LLM-enabled applications that span backend logic, data orchestration, and front-end UI
Operate in the field, working side-by-side with customers to adapt, deploy, and iterate in live environments
Codify reusable assets—libraries, prompts, scaffolds—to accelerate future engagements
Shape developer experience by sharing feedback with platform and product teams
Deliver Production-ready solutions in agile end-to-end sprints
Engineer with versatility: APIs, orchestration pipelines, vector DBs, LLM frameworks, UI components
Operate with agility: integrate with legacy systems, navigate ambiguity, ship safely at speed
Codify patterns: build scaffolds, SDKs, and documentation to scale success across customers
Influence platform: inform product strategy through field-tested insights and extensible code

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
10+ years of software engineering, including 2+ years building systems in customer-facing or embedded roles
Proven ability to design and implement AI-native software in production environments
Strength in backend (Python, Node.js, Java), frontend (React, Angular), APIs (REST/GraphQL)
Familiarity with LangChain, Semantic Kernel, prompt chaining, vector search, and context management
Skilled in debugging distributed systems, tuning for latency, and implementing monitoring
Can contribute to shared SDKs and tools, raising engineering velocity for the whole org
Prioritize for user value, MVP iteration, and long-term scale
Experience deploying in AWS, Azure, or GCP with CI/CD, containers, and infra-as-code
Able to travel up to 30% to embed onsite and deliver where it matters
Experience integrating AI into SaaS platforms like ServiceNow or Salesforce
Track record of production deployments in secure, regulated enterprise environments
Contributions to dev experience tooling, frameworks, or reusable AI scaffolds

Skills

Python
Node.js
Java
React
Angular
REST
GraphQL
LangChain
Semantic Kernel
prompt chaining
vector search
context management
debugging distributed systems
tuning for latency
monitoring
AWS
Azure
GCP
CI/CD
containers
infra-as-code

Location

EMEA - Europe, Middle East and Africa

Work Type

Flexible
Remote

Experience Level

Senior
10+ years of software engineering
2+ years building systems in customer-facing or embedded roles

About the Company

ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together.
ServiceNow’s Applied AI Forward Deployed Engineering (FDE) team partners with our most strategic customers to shape the future of enterprise AI. Together, we identify high-value opportunities, accelerate business outcomes, and build reusable AI-native solutions that advance the Now AI Platform.
Our mission: We partner deeply with our customers to build intelligent, scalable AI solutions that solve their most mission-critical challenges. By embedding in real-world complexity, we deliver fast, iterate with purpose, and transform every success into reusable patterns that accelerate transformation across the Now Platform and the broader enterprise.

Equal Opportunity

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.