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About the Role
We are looking for an experienced Senior Barista to support our Head Baristas and help lead a small, busy team, ensuring coffee is always delivered to the highest standard. This involves ensuring customer engagement, maintaining product quality and consistency, and prompt service speed.
Responsibilities
- Ability to dial in Grinders for both House Blend & Light Blend to brand standards and desired taste.
- Train and support a team, encouraging professional development.
- Support a team at all times.
- Perfectly stretch all milk types used at Grind.
- Pour advanced latte art (rosettas, multi-layered tulips, swans).
- Maintain a clean section at all times.
- Report espresso equipment issues to the Coffee Maintenance team.
- Handle customer issues and manage expectations with a customer-focused approach.
- Understand all current coffees, including tasting notes and recipes.
- Manage and maintain all coffee, milk, and tea stock levels, communicating shortages to the Manager.
- Ensure all stock is rotated and clearly labelled in compliance with H&S procedures.
- Complete or delegate weekly stock take operations and cost sheets.
- Understand coffee-based P&Ls, including sales figures and coffee margins.
- Wear full and correct uniform always.
Requirements
- Experience in supporting and developing a team.
- Trained in assisting stock control.
- Knowledge of effective leadership.
- Complete understanding of equipment and beans.
- Keen eye for detail.
- Passion for quality coffee.
- Knowledge of dialling in, maintaining machines, and closing down La Marzocco Linea PB machines and Mahlkonig e65s grinders is essential.
- Strong leadership and managerial skills.
- Effective communication skills.
- Exceptional barista skills.
- Strong multi-tasking skills, ability to problem-solve with a solutions-driven approach.
- Friendly, approachable, and fun work attitude.
Skills
- Dialing in grinders
- Milk stretching
- Latte art
- Stock control
- Team leadership
- Customer service
- Equipment maintenance
- Problem-solving
Location
- London
Work Type
- Full-time
Experience Level
- Senior
- Experienced
Benefits
- NEST Pension
- Stream: On-demand access to earned wages, financial coaching
- Financial support: Access to interest-free, short-term loans
- Referral Bonus: Up to £300
- Discounts online: Up to 40% off retail line
- SpectrumLife: Confidential Employee Assistance Program (EAP)
- Crew Card: 50% off all food and drinks, plus two free coffees a day
- Friends & Family Discount: On website and at sites
- Meals on Duty: One staff meal on shifts over 4 hours, two on shifts over 12 hours
- Social Events
- Enhanced Maternity and Paternity benefits
- Wellbeing Allowance: Up to £75 annually
- Birthday Treat: £20 gift
About the Company
- Grind is a hospitality company based in London, operating cafés, coffee trucks, and a coffee roastery since 2011.
- Committed to sustainability through compostable pods, plastic-free packaging, and carbon-free shipping.
- Founded the Better Coffee Foundation charity in 2023 to address environmental damage in the coffee industry, recovering 43 million pods' worth of ocean-bound plastic in its first year.
Equal Opportunity
- Grind is an equal opportunity employer and values diversity.
- Does not discriminate on the basis of race, colour, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age, veteran status, or disability status.
- Offers adjustments for interviews to help candidates perform at their best.