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About the Role

As a seasonal Customer Service Associate, you will interact with customers to provide world-class service by offering helpful, courteous, and quality assistance. This includes flexing into various customer service roles, such as providing attentive service during vehicle returns, greeting customers, responding to inquiries, and assisting with rental processing and exit procedures.

Responsibilities

• Provide world class customer service by managing the rental and return process in compliance with Hertz’s policies and procedures.
• Welcome each customer with a smile.
• Represent Hertz professionally through appearance, language, and behavior.
• Focus on providing a clean and safe vehicle to every customer.
• Take ownership of each customer’s service experience by resolving issues promptly.
• Be proud of the Hertz brand and your role in its success.
• Participate actively in teamwork and collaboration, understanding your contribution.
• Strive to 'Go for the WOW!' and surprise and delight customers.
• Build brand loyalty.
• Utilize company-approved sales and service techniques to identify customer wants and needs.
• Offer optional products to meet customer wants and needs.
• Prepare all rental and return documents accurately and completely.
• Qualify each customer using company rental requirement guidelines.
• Provide customers with assistance regarding directions, maps, local area information, and service information.
• Review rental parameters with customers to ensure a complete understanding of rates and service charges.
• Ensure the accuracy of the return date and time on the rental agreement.
• Review all charges at the time of vehicle return.
• Prepare the Rental Agreement Folder with all required information.
• Answer phones to assist customers in a friendly, helpful, and prompt manner.
• Assist customers by effectively resolving all customer service issues.
• Assist and coordinate customers within the queue to minimize wait times and promote efficient service methods.

Requirements

• Work flexible shifts including weekends and holidays.
• Work overtime as required.
• Work outdoors during all weather conditions.
• Stand for long periods of time.

Skills

• Passion for customer service and attention to detail.
• Self-motivated to achieve and exceed targeted goals.
• Strong computer proficiency, including typing skills and ability to navigate multiple computer systems.
• Ability to multi-task on computer systems while engaging with customers in person and/or over the phone.
• Proficiency in English.
• Good communication skills, both written and oral.
• Communicate in English clearly and proficiently.
• Work in a fast-paced environment with a variety of tasks.
• Excellent organizational and time management skills.
• Demonstrate professionalism and interpersonal skills.
• Proven experience of working well within a team.
• 100% customer focus, with proven experience within a customer-facing environment.

Location

• North America

Work Type

• Seasonal
• Full-time

Experience Level

• Entry Level

Salary/Compensations

• $22.51 per hour + Commission
• On Target Earning potential starting 2%
• Monthly bonus plans
• Bonus eligible, up to 12%

Benefits

• Employee Assistance Program for employees & family
• Perks & Discounts – Theme Park Tickets, Gym Discounts & more

About the Company

• The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand.
• The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

Equal Opportunity

• At Hertz, we champion and celebrate a culture of diversity and inclusion.
• We take affirmative steps to promote employment and advancement opportunities.
• The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.
• Individuals are encouraged to apply for positions because of the characteristics that make them unique.
• EOE, including disability/veteran