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About the Role

This position supports the day-to-day processing, servicing, and maintenance of debit and credit card services, ensuring accurate, efficient, and compliant delivery with a positive member experience.

Responsibilities

• Maintain knowledge of debit and credit card products, services, processes, and platform functionality.
• Perform daily operational processing for card channels and provide timely support to member-facing teams.
• Support card platform administration, including password resets, vendor updates, and system testing or implementation.
• Process and support credit card issuance, transactions, maintenance, charge-offs, and related basic inquiries.
• Process and support debit card issuance, transactions, maintenance, disputes, and related basic inquiries.
• Assist with researching, troubleshooting, and resolving routine member issues.
• Initiate member outreach as needed for issue resolution, account maintenance, service follow-up, or risk-related inquiries.
• Utilize the dispute platform to process, track, and reconcile debit card disputes.
• Assist with investigating reported or potential card-related fraud and escalate issues as needed.
• Assist with evaluating and implementing improvements to processes, procedures, and workflows.
• Ensure card services comply with applicable regulations, guidance, policies, and disclosure requirements.
• Represent First Source Federal Credit Union at designated organizational and community events.
• Complete all required training within established timeframes.
• Participate in ongoing training and development opportunities.
• Travel as necessary to support business needs, training, meetings, or events.
• Perform additional duties and responsibilities as assigned.

Requirements

• Knowledge of debit and credit card products, services, and applicable regulations.
• Related business degree desired.
• One or more years of banking or credit union experience preferred.
• Strong analytical skills with attention to detail, initiative, sound judgment, and problem-solving ability.
• Excellent verbal and written communication skills.
• Strong interpersonal and member service abilities.
• Maintain a professional appearance and demeanor.
• Demonstrated reliability and dependability, including consistent attendance, punctuality, follow-through, and accountability.
• Proficient with Microsoft Office, including Outlook, Excel, and Word.
• Basic knowledge of financial institution core systems.
• Ability to perform effectively in a high-volume, fast-paced environment.
• Demonstrated adaptability under pressure and ability to effectively prioritize responsibilities.
• Ability to work flexible hours, including evenings and Saturdays, as needed.

Skills

• Microsoft Office (Outlook, Excel, Word)
• Analytical skills
• Attention to detail
• Initiative
• Sound judgment
• Problem-solving
• Verbal communication
• Written communication
• Interpersonal skills
• Member service
• Adaptability
• Prioritization

Location

• Onsite

Work Type

• Full-time

Experience Level

• 1+ years preferred

Education Level

• Related business degree desired

About the Company

• First Source Federal Credit Union is an organization committed to providing exceptional member service.