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About the Role

We are looking for a Power BI Developer with strong experience in reporting and data analytics to support Service Level Management (SLM), Operational Performance, and integration with enterprise platforms such as ServiceNow and Genesys. This role will focus on delivering actionable insights that drive service excellence and operational efficiency.

Responsibilities

• Develop Advanced Dashboards: Build and maintain Power BI dashboards that visualize service level metrics, operational KPIs, and performance trends.
• Data Modeling & Analytics: Design strong data models to support SLA tracking and operational reporting.
• Integration with Enterprise Tools: Connect Power BI to ServiceNow, Genesys, and other systems to consolidate data for unified reporting.
• DAX & Power Query: Develop robust data models and advanced calculations to support SLA compliance, forecasting, and trend analysis.
• Performance Optimization: Ensure dashboards are optimized for speed and scalability across large datasets.
• Stakeholder Collaboration: Partner with Service Management to gather requirements and translate business needs into actionable insights.
• Governance & Security: Implement security standards and maintain data integrity across all reporting solutions.

Requirements

• Bachelor’s degree in Data Analytics, Computer Science, Information Systems, or related field.
• 2–4 years of Power BI development with a focus on operational and service reporting.
• Proficiency in Power BI Desktop and Power BI Service.
• Strong DAX and Power Query (M) skills.
• Experience integrating Power BI with ServiceNow and/or Genesys.
• Solid understanding of SQL and relational databases.
• Strong analytical thinking, communication, and ability to translate business needs into technical solutions.

Skills

• Power BI
• Data Analytics
• Reporting
• ServiceNow
• Genesys
• DAX
• Power Query
• SQL
• Relational Databases
• Azure Data Services
• Data Factory
• Synapse
• ITIL
• Service Level Management
• Contact Center Analytics
• Operational Performance Metrics

Location

• Manila, Philippines

Work Type

• Full-Time

Experience Level

• Mid-Level
• 2-4 years

Education Level

• Bachelor’s degree in Data Analytics, Computer Science, Information Systems, or related field.

About the Company

• Healthcare organizations are challenged to deliver higher quality care at a lower cost. Our award-winning team provides consulting services focused on strategy, technology, and operations, as well as managed services, that result in a stronger business with better patient outcomes. Ranked as a best place to work by nine publications, Nordic's culture provides our home office and consultants a supportive environment in healthcare that allows you to make a difference, be happy, and grow your career.

Equal Opportunity

• Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.