Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
The Customer Success Manager, Renewals is responsible for the end-to-end operational and commercial execution of North America renewals. This role involves managing customer relationships, contract creation, driving renewals to close, and serving as the primary contact for procurement, particularly for CSM-led accounts. For simpler accounts, the role independently manages the full renewal process.
Responsibilities
- Own the renewal contract lifecycle from CSM handover through to signature.
- Build and chase renewal contracts from agreed terms and uplift through to close.
- Independently manage renewals for single-project and lower-touch accounts end to end.
- Act as the main point of contact for customer procurement teams.
- Manage security reviews and engage Legal when terms, redlines, or compliance questions require it.
- Own the CRM as the source of truth for renewals, maintaining deals, stages, close dates, and forecasting in HubSpot.
- Forecast the renewals book and report on progress, commit, and at-risk renewals.
- Run a proactive renewals cadence, meeting with CSMs to review upcoming renewals and initiate the process.
- Partner with CSMs to ensure a clean commercial handover and a smooth renewal experience for the customer.
Requirements
- Experience managing SaaS renewals, contracts, or commercial operations, ideally with B2B or public-sector customers.
- Strong CRM discipline with hands-on HubSpot experience including pipeline management and forecasting.
- Comfort working with procurement and legal processes, security reviews, and vendor assessments.
- Highly organized and proactive, able to manage a large volume of deals and keep every renewal on schedule.
- Clear, plain-language communicator who can work with non-technical government stakeholders.
Skills
- SaaS renewals management
- Contract management
- Commercial operations
- CRM (HubSpot)
- Pipeline management
- Forecasting
- Procurement processes
- Legal processes
- Security reviews
- Vendor assessments
- Communication
Location
- North America Remote
Work Type
- Remote
- Full-time
Experience Level
- Mid-level
Salary/Compensations
- $80,000–$85,000 CAD
Benefits
- Paid birthday leave annually
- Professional development reimbursement
- 4 weeks annual paid vacation
- RRSP/401k matching
- Annual wellness reimbursement
- One-off home office allowance
- Generous paid parental leave options
- Performance-based incentives
About the Company
- At Open Point, we believe that diversity drives success. We are an equal opportunity employer that provides a safe and supportive environment where everyone and anyone can grow.
Equal Opportunity
- We are an equal opportunity employer that provides a safe and supportive environment where everyone and anyone can grow.
- If you require any accommodations or adjustments to participate in the recruitment process, please let us know by including your request in your application.