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About the Role

Episcopal Community Services (ECS) is launching a Flexible Housing Subsidy Pool (FHSP) program, an exciting permanent housing intervention focusing on rehousing SIP guests in private market units. This client-facing role requires in-person interaction and direct service delivery to participants at ECS program locations.

Responsibilities

• Assists clients with finding housing that meets their preferences.
• Helps clients complete housing applications.
• Supports clients as they integrate into their new housing.
• Works with partners providing housing-focused case management.
• Supports clients in viewing units and completing applications for units that meet their preferences.
• Provides education on being a respectful neighbor and responsible tenant to promote stabilization and successful tenancy.
• Identifies tenant behaviors that may jeopardize their housing and intervenes when necessary.
• Coaches tenants on relationships with landlords and/or other tenants.
• Advocates for the client and assists with the resolution of disputes.
• Responds to housing and tenant-related emergencies during normal business hours.
• Advocates for and links tenants to eviction-prevention resources.
• Conducts home visits to assess habitability issues.
• Ensures clients have basic life skills, including home care.
• Provides practical life skills training on site as needed.
• Keeps accurate records and charts, and enters required data in CaseWorthy and ONE System.
• Provides professional, accessible, and culturally relevant support, advocacy, information, and referrals to program participants.
• Works within and promotes the integrated services team model in an environment dedicated to harm reduction, recovery, and wellness.
• Provides referral services as needed.
• Demonstrates behavior that supports the organization’s mission, vision, and values.
• Adheres to all program, funder, and organizational policies and procedures.
• Communicates effectively and models integrity, fairness, and ethical business practices.

Requirements

• At least 1-year case management experience.
• Experience in homeless and housing services preferred.
• Knowledge of Microsoft Office programs and familiarity with using a computer.
• Able to listen with sensitivity to other people's feelings, needs, and point of view.
• Excellent working knowledge of houselessness resources in the Bay Area.
• Possess a strong knowledge of and sensitivity to adults with substance abuse, domestic violence, HIV/AIDS, mental health issues, history of trauma and co-occurring diagnoses.
• Must have the ability to welcome and respect co-workers and client populations as unique individuals with different backgrounds, perspectives, and differences in personalities, skill sets, life experiences, and knowledge bases.
• Must secure finger image screening and annual TB screening.
• Must be able to meet physical requirements of the position which may include long periods at a desk and/or computer workstation, daily travel to various sites, and lifting of up to 25 lbs.

Skills

• Bilingual, Spanish/English preferred.
• Lived experienced preferred, but not necessary.

Location

• 972 Mission Street - San Francisco, CA 94103

Work Type

• Full Time
• Fully onsite
• Client-facing role
• Requires in-person interaction
• Direct service delivery

Education Level

• Bachelors degree in the area of social service preferred but not required

Salary/Compensations

• $27.75 - $31.68 Hourly

Benefits

• Industry leading healthcare benefits to support your physical and mental well-being.

About the Company

• At Episcopal Community Services (ECS), employees work with participants who may be experiencing homelessness, behavioral health conditions, substance use challenges, and other difficult life circumstances.
• ECS offers industry leading healthcare benefits to support your physical and mental well-being.
• ECS values a workplace where every individual is respected, supported, and given equal opportunity to thrive.

Equal Opportunity

• ECS will consider for employment qualified applicants with arrest and conviction records as consistent with San Francisco's Fair Chance Ordinance.
• We are an equal opportunity employer dedicated to creating a welcoming and inclusive environment for all.