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About the Role

As a Datacenter Solution Engineer, you will be part of the Supermicro Global Service Installation Team, helping to build a world-class service organization. You will perform racking and installation of server hardware, network equipment, and cable routing. You will provide technical support for installed equipment regarding hardware and software functionalities, assist the Solutions Manager in daily business, and work on service tickets. You will also assist with customer contact and perform hardware break fixes on location.

Responsibilities

Perform physical installation, rack and stack, cabling and networking of data center hardware.
Assist/support in the implementation of server, storage and network equipment.
Coordinate with the engineering team to ensure seamless integration of hardware solutions.
Work with the engineering team to ensure hardware is installed correctly according to specifications.
Perform quality checks and test functionality after installation.
Provide first-line technical support to end users via telephone, email and ticketing system.
Refer complex issues to higher level support teams when necessary.
Be willing to travel (internationally and locally) to carry out installations at customers or solve problems in data centers, which includes occasional extended hours and weekend work.

Requirements

5 years of experience in servicing complex X86 systems and components in a datacenter environment.
Strong written and verbal communication skills, with an excellent command of the English language.
Good understanding of Windows & Linux environments.
Demonstrated hardware system analytics and diagnostics skills, as well as a good understanding of how BIOS, drivers, and application loads can cause system issues.
Ability to work in a challenging, dynamic, and fast-paced environment.
Must be solution-oriented, a team player with the ability to identify and escalate issues in a timely manner and be proactive in driving solutions.
Emphasize break/fix and onsite Customer Service.
Hands-on experience with Enterprise grade server hardware.
Live within a radius of 40 km of ‘s-Hertogenbosch.

Skills

Scripting (Bash, PHP, Python, etc.) is a plus.
Dutch would be a plus.

Location

s-'Hertogenbosch, Netherlands

Work Type

Full-time

Experience Level

5 years of experience

Education Level

Bachelor’s degree or MBO4 in Computer Science, Computer Engineering, and Electrical Engineering or comparable level obtained through experience

About the Company

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide.
We are amongst the fastest growing company among the Silicon Valley Top 50 technology firms.
Our unprecedented global expansion has provided us with the opportunity to offer many new positions to the technology community.
We seek talented, passionate, and committed engineers, technologists, and business leaders to join us to drive accelerated growth and technology-led innovation in the global marketplace.
Supermicro has been a household name in the field of Motherboards, Servers and total solutions for more than 30 years, where we provide service to major customers in various industries on the basis of service contracts.

Equal Opportunity

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population.
It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.