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About the Role

The Employee Benefits Account Executive manages an assigned book of business, develops client relationships, and delivers solutions to grow and retain clients. Alongside the Producer, the Account Executive is responsible for the development and implementation of the client’s multi-year strategic plan. The Account Executive ensures HUB’s clients have the support, tools, and resources needed to effectively manage their health and welfare programs, acting as a liaison between the administrator of the employer group and the insurance carriers.

Responsibilities

Establishes and maintains strong business relationships with clients and insurance carriers.
Maintains accurate and organized account files by appropriately documenting conversations with clients and carrier representatives.
Updates all HUB computer systems and automated agency management systems, ensuring data accuracy.
Acquires understanding of clients’ business and insurance objectives and critically analyzes and compares insurance plans to determine suitability.
Apprises clients of other HUB resources, carrier/vendor offerings, and emerging industry trends.
Assists clients with all billing issues, including auditing and reconciliation.
Develops and communicates strategy for Market Analysis.
Analyzes Market Analysis results, reports to carrier partners/vendors, and negotiates with carriers throughout the market analysis process.
Ensures all services are implemented according to established project plans and all client deliverables meet quality standards.
Facilitates client introduction and coordinates with HUB Specialty Practice Teams.
Gathers data and prepares/conducts presentations (Renewal/OE/Post Renewal Debrief).
Leads implementation of new and renewal plans or programs.
Leads resolution of escalated complex service issues between clients and insurance carriers that require policy interpretation and experience-based judgment.
Maintains regular interactions with clients to develop client relationships, advise of new product and service offerings, and obtain feedback on performance.
Manages the enrollment process, meets with client and/or employees, and completes employer group applications.
Follows up with carriers on additional information needed and manages the implementation and maintenance of online enrollment systems.
Partners with producer(s) to develop and implement clients’ benefits strategies, including designing benefit programs based on client objectives, performing financial analysis, plan assessment, benchmarking, and funding alternatives.
Prepares and/or peer reviews (and delivers, if applicable) the EB Comp Disclosure.
Provides benchmarking/plan assessment data.
Provides direction on contribution modeling with Business Analysts.
Provides feedback to sales, account management, and marketing teams for future service enhancements.
Performs QA Review on financial and communication materials prepared by the team.
Responsible for strategic planning, including designing benefit programs based on client objectives (Multi-Year Strategy, Compliance Calendar, Implementation Timelines).
Seeks continued knowledge and stays abreast of changes in the insurance industry and other external conditions that may impact clients.
Makes appropriate recommendations to clients in response to those changes.
Attends industry-related continuing education training and courses.
Submits BOR letter to all carriers and follows up to obtain contracts, current renewal, and current benefit descriptions.
Updates open enrollment packets, including current benefits and rates for all lines of coverage, COBRA administration forms, written plan documents, and summary plan descriptions, on an annual basis for clients.
Works closely with Producers and other HUB personnel on all aspects of client service, marketing, and renewal while adhering to HUB’s best practices and standard procedures.
Performs other duties and projects as assigned.

Requirements

High School Diploma / GED; college degree strongly preferred.
5+ years of related benefit insurance industry experience (brokerage preferred) or equivalent combination of education & experience.
Life & Health insurance License.
Experience in managing wellness programs within large accounts preferred.
Experience in self-funded account management preferred.

Skills

Strong knowledge of employee benefits products and services and how they are delivered to clients.
Knowledge of related legislation such as ACA, COBRA, and HIPAA.
Confidence and demeanor to effectively interact with all levels within the organization.
Computer skills including Microsoft Office Suite, Outlook, and agency management systems.
Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Ability to prioritize and organize multiple tasks and responsibilities to complete assignments on time and with optimal accuracy.
Ability to effectively and professionally communicate orally and in writing with internal and external customers.
Ability to develop and maintain strong client relationships.
Ability to work effectively with insurance and service vendors to gain cooperation in meeting clients’ needs.
Ability to respond to customer needs, solicit customer feedback to improve service, and handle difficult or emotional customer situations promptly and accurately.
Ability to effectively work with a team and coach others in developing their skills and abilities.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Desire to learn and grow within the insurance industry.

Location

North America

Work Type

No Travel Required

Experience Level

5-7 years of relevant experience

Education Level

High School Diploma / GED
College degree strongly preferred

Salary/Compensations

$110,000-$130,000

Benefits

Health/dental/vision/life/disability insurance
FSA, HSA and 401(k) accounts
Paid-time-off benefits
Eligible bonuses, equity and commissions for some positions

About the Company

In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected.
As one of the world's largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected-through unrelenting advocacy and tailored insurance solutions that put our clients in control.
Our growing team of professionals across North America represents a broad, deep and one-of -a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.
Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services.
From offices located throughout North America, HUB's vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions.
For more information, please visit hubinternational.com.

Equal Opportunity

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
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