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About the Role

Happen Bank is looking for a Sr Product Manager to shape the future of our Operations and Contact Center platforms. In this role, you'll lead the strategy and delivery of internal applications that enable agents to deliver exceptional member experiences while improving operational efficiency, quality, and consistency. You'll partner closely with Engineering, Design, Operations, Risk, Compliance, and business leaders to modernize agent workflows, reduce operational friction, and build scalable platforms that support the future of Happen Bank. Success is measured by the business impact delivered, from improving agent productivity and service quality to simplifying complex workflows and enabling operational scale.

Responsibilities

Help define a compelling product vision and strategy for internal Operations platforms, workflows, and agent tools.
Translate operational pain points and business goals into an outcome-driven roadmap grounded in impact.
Prioritize investments using clear success metrics, tradeoffs, and alignment with enterprise operational strategy.
Lead rigorous discovery to understand agent behavior, workflow inefficiencies, system gaps, and operational friction.
Validate solutions using research, prototyping, data, and experimentation.
Ensure every initiative has clear, measurable success criteria tied to operational performance.
Foster a learning-driven culture where teams iterate quickly and stop work that is not delivering impact.
Drive delivery of internal tools and platform enhancements that materially improve agent efficiency, service quality, and operational scalability.
Partner with engineering and design to balance speed, technical feasibility, user experience, and long-term platform health.
Use insights from telemetry, qualitative feedback, and operational data to inform ongoing prioritization and continuous improvement.
Ensure internal tools meet regulatory, security, and risk requirements without compromising usability.
Influence decisions across technology, data, operations, risk, compliance, and servicing to ensure alignment and platform scalability.
Communicate roadmap, priorities, progress, and results clearly to senior and executive stakeholders.
Build strong, trust-based partnerships with operations leaders and other cross-functional executives.

Requirements

8+ years of product management experience; bachelor's degree in a related field; or equivalent work experience.
Experience building or leading internal tools, operational platforms, or contact center technologies.
Proven track record improving operational efficiency, service quality, or customer outcomes through product innovation.
Strong product judgment with experience balancing user needs, business objectives, technical considerations, and regulatory requirements.
Experience leading product discovery, validating opportunities through research and experimentation, and using data to inform decisions.
Demonstrated ability to influence senior stakeholders and drive alignment across complex, cross-functional organizations.
Excellent written and verbal communication skills with the ability to clearly articulate strategy, priorities, and tradeoffs.
Proactively identify opportunities to improve products, processes, and team effectiveness while maintaining a strong focus on measurable outcomes.
Hands-on experience using AI tools to accelerate work and improve output quality.
Comfortable using AI tools and helping others apply them thoughtfully, recognizing where human judgment and oversight remain essential.

Skills

Product Vision & Strategy
Product Discovery & Outcome Ownership
Execution & Delivery Excellence
Cross-functional & Executive Leadership
AI tools

Location

San Francisco

Work Type

Hybrid

Experience Level

8+ years of product management experience

Education Level

Bachelor's degree in a related field

Salary/Compensations

175,000-205,000

Benefits

Medical, dental and vision plans for employees and their families
401(k) match
Health and wellness programs
Flexible time off policies for salaried employees
Up to 16 weeks paid parental leave

About the Company

Happen Bank (formerly LendingClub) is built around a simple purpose: to clear the way to help people turn intention into action, and action into financial progress. That means offering focused products, a frictionless mobile-first experience, and clear terms with no gotchas. Respect and fairness is part of our DNA, and that ideal shapes how we work, how we treat each other, and how we invest in our employees and our community. Join us in using data, bold thinking, and a commitment to innovation to help clear the way for millions of Americans to achieve more.

Equal Opportunity

Happen Bank is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at interviewaccommodations@happen.com.