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About the Role

The Service Coordinator supports the daily operations of a premium residential community, acting as a key liaison between residents, concierge, maintenance, management, and service partners to ensure requests are handled efficiently. This role also provides administrative support for property operations, finances, leasing, resident communications, and compliance.

Responsibilities

• Respond to resident inquiries, feedback, concerns, and complaints via phone, email, and resident platforms.
• Assist with resident-facing activities such as move-ins, welcome materials, amenity bookings, and event calendars.
• Log, prioritize, assign, track, and follow up on resident and operational requests, including work orders.
• Collaborate with Concierge, Maintenance, Management, and contractors to ensure timely service delivery and clear communication.
• Prepare resident communications, standard correspondence, and Residential Tenancies Act documentation.
• Support daily property and office administration, including document management, filing, and supplies.
• Assist with rental payment monitoring, accounts receivable updates, collection follow-up, and payables.
• Track lease renewals and support leasing activities, including responding to prospect inquiries.
• Maintain accurate and confidential information within property management and resident service systems.
• Identify and report recurring service or administrative issues to the appropriate team members.

Requirements

• Highly organized with the ability to manage multiple requests, deadlines, and administrative details in a fast-paced environment.
• Clear and professional written and verbal communication skills.
• Sound judgment, discretion, and a professional approach when handling confidential or sensitive information.
• Reliable follow-through with the ability to maintain accurate records and recognize escalation needs.
• Ability to work a flexible shift schedule, including evenings, weekends, and holidays.

Skills

• Customer service
• Hospitality
• Administrative support
• Residential property management
• Service coordination
• Microsoft Office Suite (Outlook, Word, Excel)
• Digital systems and databases
• Ontario Residential Tenancies Act knowledge (or ability to acquire)
• Yardi or comparable property management system experience (preferred)
• Rental administration (preferred)

Location

• Toronto

Work Type

• Full-time

Experience Level

• 2+ years of experience in customer service, hospitality, administrative, residential property management, or other service-driven environment.
• Experience supporting administrative processes and coordinating requests, activities, or information across multiple stakeholders.

Salary/Compensations

• $47,340.00 - $71,000.00

Benefits

• Attractive benefits and wellness package
• Incentive opportunity of 7%

About the Company

• Founded in 1988 and headquartered in Toronto, Tricon is a leading North American rental housing provider.
• Tricon is developing a high-quality multi-family portfolio in Toronto, with a pipeline of over 6,000 units.
• Tricon reimagines rental living with properties in prime downtown Toronto locations, featuring design excellence, resort-quality amenities, exceptional customer service, and community-building programming.
• Tricon is an owner, operator, and developer of single-family rental homes in the U.S. and multi-family apartments in Canada.
• Tricon provides high-quality rental housing through a technology-enabled operating platform and dedicated on-the-ground teams.
• Tricon's development programs are delivering thousands of new rental homes and apartments to address housing supply shortages.

Equal Opportunity

• Tricon is committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds.
• Tricon provides a fair and equitable hiring process and will review accommodations requests.
• If you require an accommodation, please contact AccessibilityHR@triconhomes.com.