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About the Role

A Chloe Sales Associate (Stylist) is an ambassador of the Maison, in charge of welcoming every guest into the Chloe family. They are a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.

Responsibilities

• Delivers exceptional customer service and takes pride in developing long-term relationships
• Is aware of CRM targets and actively engages in all actions to reach them
• Implements personalised reach-out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe
• Consistently captures client data and takes notes of all qualitative information
• Knows their portfolio of clients
• Has at heart to offer excellent client service and delivers strong business performance
• Uses all omnichannel services available to grow sales
• Is aware of boutique and individual sales and KPIs targets and actively engages in all actions to reach them
• Actively completes trainings and participates in all commercial activities set by Boutique Management
• Consistently works to achieve given sales, KPIs and CRM targets
• Is aware of local trading environment and competitors ‘activities
• Ensures impeccable store environment, BOH and grooming at any time of the day and supports colleagues and managers
• Proactively informs boutique management of any structural repair needed in store to ensure a luxurious environment at all time
• Implements all guidelines related to store and BOH management and participates in inventories
• Supports after sales clients and follows up to ensure impeccable after sales service
• Complies with established Richemont policies and standards

Requirements

• We look for people who demonstrate entrepreneurship, who cherish togetherness, and strive for excellence, who embrace creativity and who aim to have a positive impact.
• An additional language would be beneficial, in particular Mandarin or Arabic.

Benefits

• We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.
• Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons.
• We encourage our people to be curious, drive their own career, and dream big.

About the Company

• Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories.
• Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them.
• At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.