Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

We are looking for a friendly and organised Receptionist to be the first point of contact for our guests. As a key member of our front-of-house team, you will set the tone for their arrival and help ensure a smooth operation at the restaurant.

Responsibilities

• Greet guests warmly and ensure they feel valued from arrival.
• Manage reservations and table allocations to support smooth service and efficient turnover.
• Respond to phone and email enquiries promptly and professionally.
• Handle booking amendments, deposits, cancellations and no-shows.
• Monitor upcoming bookings, dietary requirements and special occasions.
• Manage VIPs, regular guests, special requests and complaints confidently.
• Support and train the reception team, delegate tasks and prepare clear handovers.
• Work closely with the front-of-house and kitchen teams to ensure seamless service.
• Assist with reports, guest feedback and general administrative tasks.

Requirements

• Previous experience as a receptionist or in a similar customer service role (approx. 1-2 years).
• Exceptional interpersonal and communication skills, with a friendly and professional demeanour.
• Strong organisational skills and attention to detail to manage reservations effectively.
• Proficient in using Opentable, Sevenrooms systems and Microsoft Office applications.
• Ability to work well under pressure in a busy environment.
• The legal right to the work in the UK.
• Flexibility to work evenings and weekends when required.

Skills

• Interpersonal skills
• Communication skills
• Organisational skills
• Attention to detail
• Opentable
• Sevenrooms
• Microsoft Office applications

Location

• Covent Garden

Work Type

• Full-time
• Evenings
• Weekends

Experience Level

• 1-2 years

Salary/Compensations

• £15.50 – £17.00 per hour
• £36,270 – £40,000 indicative annual earnings (based on a 45-hour week)

Benefits

• Discretionary share of the service charge (tronc)
• 29 days holiday per year including public holidays (pro rata)
• Meals on duty
• Generous staff discount
• Structured training
• Tastings
• Clear progression in a growing group
• Company pension scheme

About the Company

• At Town, we are dedicated to providing an exceptional dining experience accentuated by our welcoming atmosphere and professional service.
• Located in the vibrant Covent Garden, we pride ourselves on our sustainable practices and our commitment to using a product-focused approach.