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About the Role

The Assistant Manager (ACSM) leads the front of house team to create an exceptional guest experience and uphold core values. This role partners with the Center Sales Director to drive KPIs and sales through guest acquisition, retention, retail product sales, and team development.

Responsibilities

• Assists with personnel management, including training, scheduling, and coaching associates.
• Schedules shifts and facilitates weekly or monthly Strut or one-on-one meetings.
• Reviews daily employee timesheets and submits for payroll processing.
• Monitors, evaluates, and maximizes customer service delivery and customer satisfaction.
• Administers check-ins and check-outs as required.
• Processes guest payments, refunds, and appointment requests.
• Organizes the Reservation Book based on guest requests and associate availability.
• Educates guests on the benefits and savings of Wax Passes and consistency with waxing to drive package sales.
• Develops and implements the store marketing program.
• Assists with inventory (retail and COGS) and reviews inventory counts weekly and monthly.
• Oversees center maintenance, including cleanliness, safety, and organization.
• Onboards and trains new Guest Service Associates.
• Co-leads Strut sessions with the Center Manager.
• Manages weekly bank deposits and reconciliation of cash received.
• Ensures all center areas, including storage room and desk, are neat, clean, and organized.
• Performs other duties as assigned.

Requirements

• 2+ years of management experience, preferably in a retail environment.
• Key Holders strongly encouraged to apply.
• Knowledge of POS systems.
• Knowledge of Computerized Scheduling Systems.
• Excellent interpersonal and communication skills, including written communication.
• Strong organizational skills with the ability to work in a fast-paced environment.
• Ability to operate machinery such as a copy or fax machine.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at a time.

Skills

• Personnel management
• Training
• Scheduling
• Coaching
• Customer service
• Customer satisfaction
• Payment processing
• Inventory management
• Marketing program implementation
• Bank deposit reconciliation
• Interpersonal communication
• Written communication
• Organizational skills
• Working in a fast-paced environment

Work Type

• Full-time
• Hourly

Experience Level

• Management experience

Salary/Compensations

• $19-$21 per hour
• Up to $6k in annual commission based on monthly sales targets
• Additional commission collected on wax passes sold

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401k Plan
• Life Insurance policy
• Paid parental leave
• 50% off retail products
• Complimentary waxing services

About the Company

• EWC Growth participates in E-Verify.
• All offers of employment are contingent upon the successful completion of the E-Verify process.