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About the Role

Jump Trading Group is committed to world-class research, empowering exceptional talents in Mathematics, Physics, and Computer Science to seek scientific boundaries and apply cutting-edge research to global financial markets. Our culture fosters innovation, fearlessness, creativity, intellectual honesty, and a competitive streak. We believe in winning together and unlocking unique individual talent through collaboration and mutual respect. Research outcomes drive superior risk-adjusted returns, and we design, develop, and deploy technologies that change our world, fund start-ups, and partner with research organizations and universities. The Client Market Making business provides clients with direct access to our liquidity across a wide range of asset classes. As a Trading Services Specialist, you will play a key role in onboarding clients, supporting global platform operations, and collaborating with various teams to enhance the client experience.

Responsibilities

Manage the entire client onboarding process including connectivity, session setup, conformance testing, and pilot trades.
Monitor and resolve production issues to ensure a seamless client trading experience.
Collaborate with developer and production reliability engineer teams to identify workflow and system issues, document/prioritize tickets, and deliver solutions.
Partner with trading, product, and sales teams to turn client requests into actionable roadmap items.
Create and maintain clear up-to-date documentation that enables team-wide knowledge sharing.
Perform other duties as assigned or needed.

Requirements

Bachelor’s degree with demonstrated experience in a fast-paced, client-facing trading environment.
3-10 years of relevant experience with trading systems, order entry protocols, market data protocols, troubleshooting technical issues and providing production support.
Strong understanding of the client onboarding lifecycle, including FIX protocol, conformance testing, and network routing.
Product expertise in at least one asset class (e.g., FX, Fixed income).
Proven ability to successfully lead and complete technical projects.
Experience with data analysis using tools like SQL is a must.
Flexibility to collaborate across time zones, including occasional off-hours work.
Reliable and predictable availability.

Skills

FIX protocol
SQL
Python
KDB+

Experience Level

3-10 years

Education Level

Bachelor’s degree

Benefits

Private Medical, Vision and Dental Insurance
Travel Medical Insurance
Group Pension Scheme
Group Life Assurance and Income Protection Schemes
Paid Parental Leave
Parking and Commuter Benefits

About the Company

Jump Trading Group is committed to world class research.
Our culture is unique. Constant innovation requires fearlessness, creativity, intellectual honesty, and a relentless competitive streak.
We believe in winning together and unlocking unique individual talent by incentivizing collaboration and mutual respect.
At Jump, research outcomes drive more than superior risk adjusted returns.
We design, develop, and deploy technologies that change our world, fund start-ups across industries, and partner with leading global research organizations and universities to solve problems.
Jump’s Client Market Making business provides clients with direct access to our liquidity across a wide range of asset classes in all market conditions.
Leveraging our proprietary pricing platform, we deliver fully customizable and disclosed liquidity solutions designed to meet the unique needs of each of our clients.