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About the Role

Shepherd Village is seeking a Food & Nutrition Services (FNS) Coordinator to support the department in either a long-term care or retirement setting. The role involves auditing, training, and supporting the dietary team to ensure compliance with relevant acts, quality assurance, and safety standards. This position fosters a collaborative environment, encourages problem-solving, and focuses on customer satisfaction, while also serving as a coach and mentor to dietary staff.

Responsibilities

Auditing, training, and supporting the dietary team to ensure full compliance with the Fixing Long-Term Care Homes Act, the Retirement Homes Act, quality assurance and safety standards, as well as Shepherd Village’s policies and procedures.
Fostering a collaborative team environment by engaging team members in problem-solving and customer satisfaction initiatives.
Actively participating in quality improvement activities and serving as a coach and mentor to the dietary staff.
Monitoring the daily performance of Dietary Aides and Cooks to ensure adherence to established standards and best practices.
Promoting residents’ physical, emotional, spiritual, and social health by participating in therapeutic programs and providing nutritional orientation and care.
Ensuring compliance with organizational policies, regulatory requirements, and safety protocols; conducting audits, attending meetings, and implementing quality improvements.
Supervising, scheduling, coaching, and evaluating staff; supporting recruitment, maintaining employee records, and managing payroll submissions.
Managing food preparations, service, menu compliance, inventory, and dining room audits to ensure high-quality and resident-appropriate meals.
Participating in nutritional assessments, maintaining clinical records, updating diet information, and communicating changes to the dietary team.

Requirements

Eligible for CSNM membership.
Previous supervisory experience in a long-term care setting or working with seniors.
Proficient in food purchasing, production, and catering procedures.
Strong computer skills, including spreadsheets and word processing.
Experience with staff scheduling and payroll processing in a long-term care/retirement setting.
Excellent English communication skills (verbal and written), and customer skills oriented towards the needs and challenges of older adults and their families, Shepherd Village staff, and other clients.
Proven ability to lead in a unionized, team-based environment.
Highly organized, adaptable, responsible, and able to manage multiple tasks in a fast-paced setting.
Committed to maintaining confidentiality in all matters pertaining to the Organization.
Must be qualified to work in Canada legally for the employer.
Successful candidates must provide a complete and current (i.e. within six months prior to hire date) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one.

Skills

Food Service Supervision
Nutrition
Food Service
Hospitality
Staff Scheduling
Payroll Processing
Spreadsheets
Word Processing
Communication
Customer Service
Leadership
Organization
Adaptability
Responsibility
Time Management
Confidentiality

Location

Toronto

Work Type

Full-time

Experience Level

Supervisory experience

Education Level

Community College Diploma in Food Service Supervision
University Degree in Nutrition/Food/Hospitality or equivalent

About the Company

Shepherd Village is Toronto’s largest not-for-profit senior community, dedicated to the well-being of seniors since 1961.
Committed to meeting the changing physical, spiritual and social needs of seniors through quality care and compassionate service.
Everything offered is designed to enhance the quality of life and peace-of-mind of residents, and their family and friends.

Equal Opportunity

We are committed to accessibility in the candidate application and selection process. Requests for accommodation can be made at any stage of the recruitment process, providing the applicant has met the bona-fide requirements of the vacant position. Applicants are asked to please make their accommodation requirements known when contacted.