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About the Role
The Copthorne Tara Hotel London Kensington is seeking an Operations Administrative Assistant to support general administrative duties and assist with Revinate responses.
Responsibilities
- Draft agendas for meetings, pull together relevant documentation, presentations, and take minutes.
- Action project work as directed by the Hotel Operational Manager.
- Manage customer relationships, seek and respond to feedback, and resolve complaints commercially and positively to maintain customer loyalty.
- Perform general office management and team support.
- Facilitate written communication of instructions and information through correspondence.
- Utilize a thorough knowledge of Windows and associated software.
Requirements
- Excellent attention to detail and accuracy.
- Excellent written and verbal communication skills.
- Ability to communicate across all organizational levels.
- Confident individual adept at prioritizing and managing multiple projects and tasks simultaneously.
- Ability to take initiative and handle unexpected situations and last-minute changes.
- Ability to handle sensitive and confidential data.
- Enthusiastic, self-motivated, proactive, and resourceful.
- Demonstrate excellent presentation, negotiation, and communication skills with customers and other hotel departments.
- Ability to work under pressure in a fast-paced environment.
- Must be eligible to live and work in the United Kingdom.
- Must provide documented evidence of eligibility for the Asylum & Immigration Act 1996.
- Successful applicants will provide their right to work in UK, verified using Trust ID Scanners and Software.
Skills
- Windows
- Associated software
Location
- London Kensington
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Benefits
- Social Events, Wellbeing and Team Activities
- Training and development
- Cash Health Plan cover option available
- Pension Salary Sacrifice Scheme
- Career development and salary reviews
- Interest free Season Ticket Loan Scheme
- 1 Volunteer Days per year (fully paid and in addition to your annual leave)
- Complimentary meals prepared by chefs
- Length of Service related holiday scheme
- Discount on Accommodation worldwide
- 50% discount on Food and Beverage Outlets
- Life Assurance
- Recommend a Friend Scheme
About the Company
- The Copthorne Tara Hotel London Kensington is an elegant contemporary 4-star hotel in prestigious Kensington, located two minutes’ walk to High Street Kensington Underground station.
- The hotel offers well-appointed and comfortable guest rooms combining Standard, Superior and Club accommodation.
- Club rooms offer iconic views over the city and include Club Lounge access for complimentary breakfast and refreshments.
- Guests can sample authentic Singaporean, Malaysian and Chinese cuisine at Bugis Street, traditional pub fare at the Brasserie Restaurant & Bar or relax in our tea lounge.
- Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide.
- In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.
- Properties under the group are placed into four collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore Mayfair.
- Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.
Equal Opportunity
- We are an equal opportunities employer.