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About the Role

This is an opportunity to be part of an innovative and passionate hotel team at Fairmont Austin, a luxury property offering 1,048 guestrooms and suites and over 140,000 square feet of meeting and event space.

Responsibilities

• Consistently offer professional, friendly, and engaging service.
• Assist guests with menu inquiries in an informative and helpful manner.
• Possess full knowledge of all beverage lists.
• Deliver food and beverages promptly and accurately.
• Verify the quality and accuracy of outgoing orders.
• Have complete knowledge of all menu items, garnishes, contents, and preparation methods.
• Adhere to outlet policies, procedures, and service standards.
• Follow all safety and sanitation policies when handling food and beverages.
• Complete daily assigned employee shift side work.
• Double-check all VIP orders with the manager on duty.
• Immediately communicate all special guest needs to the manager on duty.
• Manage In Room Dining order distribution and deliveries according to standards.
• Compile trip report logs.
• Assist with amenity delivery.
• Coordinate the removal of In Room Dining equipment from guest rooms and public areas, sorting and storing condiments and equipment.
• Inspect hotel hallways and landings for Room Service equipment.
• Maintain departmental requisitioned supplies, ensuring they are properly stored and organized.
• Perform other duties as assigned.

Requirements

• Previous Point of Sale System experience preferred.
• Excellent communication and organizational skills.
• Strong interpersonal and problem-solving abilities.
• Highly responsible and reliable.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Constant standing and walking throughout the shift.
• Frequent lifting and carrying up to 20 lbs.
• Frequent kneeling, pushing, pulling, and lifting.
• Occasional ascending or descending ladders, stairs, and ramps.
• Previous Food and Beverage experience in a fast-paced, luxury hospitality setting required.

Skills

• Communication skills
• Organizational skills
• Interpersonal skills
• Problem-solving abilities

Location

• Austin

Work Type

• Full-Time
• Permanent

Experience Level

• Previous Food and Beverage experience in a fast-paced, luxury hospitality setting required

Benefits

• Paid time off
• Medical, Dental and Vision Insurance
• 401K
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Educational Assistance for further development

About the Company

• Fairmont Austin is Austin's largest luxury property, offering 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space.
• Accor is a worldwide leader in hospitality, welcoming individuals as they are and offering jobs and brands that match their personality.
• Accor supports employees to grow and learn every day, ensuring work brings purpose to life and allows exploration of limitless possibilities.
• Accor is committed to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of the organization.

Equal Opportunity

• Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V