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About the Role

The Guest Service Supervisor at Fairmont Hotels & Resorts plays a key role in ensuring smooth operations, delivering exceptional service, and upholding the highest standards to create memorable guest experiences.

Responsibilities

• Provide leadership, training, and guidance to the Bell Person team to ensure smooth daily operations and high guest satisfaction.
• Ensure the operational budget is adhered to and all costs are controlled.
• Serve as a liaison for guests by providing information relating to all aspects of the hotel.
• Ensure the Lobby and front entrance are kept clean, paying special attention to all glass areas, main doors, and items left behind in seating areas.
• Ensure all deliveries for Guests and colleagues are correctly recorded and delivered in a timely fashion.
• Maintain a presence in the Lobby, offering assistance to Guests when not delivering luggage.
• Ensure all luggage is collected from guestrooms within the standard time.
• Ensure all luggage is delivered immediately as instructed and placed in the room to the correct standard.
• Handle all Guest property with extreme care.
• Assist with room changes as directed by the Front Office.
• Ensure all long-term Guest luggage is stored correctly and logged.
• Ensure guest elevators are only used when absolutely necessary and for urgent deliveries, as deemed by the Guest Service Manager.
• Be aware of all functions taking place in the hotel and direct guests accordingly.
• Display friendliness, courtesy, and sincerity to all Guests, making them feel welcome and at ease, using guest names whenever possible.
• Be fully aware of all hotel restaurants and services, including opening times, cuisine types, and dress codes.
• Maintain amicable and co-operative working relations with other departments.
• Be aware of the departmental schedule and be on time for duty.
• Perform other duties as assigned.

Requirements

• Service-focused personality is essential.
• Previous experience in a similar leadership role is an asset.
• Prior experience working with Opera or related hotel PMS system.
• Strong interpersonal and problem-solving abilities.
• Ability to lead by example.
• Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective.
• Proficient in English (verbal & written).
• Must be able to lift up to 20 lbs.

Location

• Austin

Work Type

• Full-Time
• Permanent

Experience Level

• Leadership role

Benefits

• Paid time off
• Medical, Dental and Vision Insurance
• 401K
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Educational Assistance for further development
• Opportunity to develop talent and grow within the property and across the world
• Ability to make a difference through Corporate Social Responsibility activities

About the Company

• Fairmont Austin is Austin's largest luxury property, offering 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space.
• Accor is a worldwide leader that welcomes individuals as they are and offers jobs and brands that match their personality.
• Accor supports employees to grow and learn every day, ensuring work brings purpose to life and allows exploration of limitless possibilities.
• Joining Accor allows individuals to write their own story and imagine tomorrow's hospitality.
• Accor's motto: Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Equal Opportunity

• Fairmont is committed to creating an inclusive environment where diverse talent thrives.
• We welcome candidates from all backgrounds to join our team.
• Fairmont Austin is proud to be an Equal Opportunity Employer. EEOE/M/F/D/V