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About the Role

The Inside Sales and Front Desk position is a pivotal role within our manufacturing company, serving as the primary point of contact for customers and visitors while driving sales growth through effective communication and relationship management. This role requires balancing front desk administrative duties with proactive inside sales activities to support the overall business objectives. The successful candidate will manage inbound inquiries, process orders, and coordinate with production and logistics teams to ensure timely delivery and customer satisfaction. Additionally, this role involves maintaining accurate records, managing schedules, and providing exceptional customer service to enhance the company’s reputation. Ultimately, the position contributes to streamlining operations and fostering strong client relationships that support sustained business growth.

Responsibilities

Greet and assist visitors and customers at the front desk, providing a professional and welcoming experience.
Handle inbound sales inquiries via phone, email, and in-person, qualifying leads and guiding customers through product offerings.
Process sales orders accurately and coordinate with manufacturing and shipping departments to ensure timely fulfillment.
Maintain and update customer records, sales reports, and inventory data using company CRM and ERP systems.
Schedule appointments, manage calendars, and support internal communication between sales, production, and management teams.
Resolve customer issues and escalate complex concerns to appropriate departments to ensure customer satisfaction.
Assist with administrative tasks such as filing, data entry, and managing office supplies to support daily operations.

Requirements

High school diploma or equivalent required; associate degree or higher preferred.
Minimum of 2 years experience in inside sales, customer service, or front desk roles, preferably within manufacturing or related industries.
Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and experience using CRM software.
Strong verbal and written communication skills with the ability to interact professionally with diverse customers and team members.
Ability to multitask effectively in a fast-paced environment while maintaining attention to detail.
Experience working in a manufacturing environment or familiarity with manufacturing processes and terminology.
Knowledge of ERP systems such as SAP, Oracle, or similar platforms.
Additional training or certification in sales techniques or customer relationship management.
Bilingual abilities, especially Spanish-English, to support a diverse customer base.
Demonstrated problem-solving skills and the ability to work independently with minimal supervision.

Skills

Strong communication skills
Proficiency in CRM and office software
Multitasking and organizational skills
ERP knowledge
Bilingual communication

Experience Level

Minimum of 2 years experience

Education Level

High school diploma or equivalent
Associate degree or higher preferred

About the Company

Quality Enclosures, Inc. was founded on January 3, 1990, by Manny Schwartz and his son, Michael Schwartz.
Manny began manufacturing shower doors in the 1960s at North American Enclosures, Inc., a company he and his brother owned.
In 1982, with North American’s interests lying primarily in picture frames, Manny left the company to start his own business, Executive Enclosures, Inc., which quickly became a leader in the shower door industry.
In 1988, with the company achieving great heights, the business was sold, and Manny and his family retired to Sarasota, FL.
At the end of 1989, Manny was forced to return to New York to save the company he started. Michael decided to leave college to work with his father and help him save the company.
Manny and Michael started this venture together and a new name was chosen: Quality Enclosures, Inc.
In March of 1991, a sister company to Quality Enclosures was born. Manny and his other son, Steven Schwartz, founded Sarasota Shower Door Company, Inc. (d/b/a Quality Enclosures of Florida).
The company started without any customer base or history in the area. It has grown tremendously since.
Quality Enclosures, Inc. is a proud and respected name across the east coast of the United States.
Both regions/companies work together to strengthen their position in the industry.
Quality Enclosures, Inc. has grown consistently.
We manufacture many different product lines in various colors and types.
In addition, Quality Enclosures opened its own tempering facility in Ronkonkoma, New York in 2012 to vertically integrate and expand its offerings in the tempered glass market.
The Quality Enclosures’ team continues to reinforce its commitment to the two most important parts of our business: our customers and our colleagues.