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About the Role

The Assistant Community Director supports the Community Director in daily operations, leasing, rent collection, financial reporting, and resident relations. This role is crucial for maintaining smooth property management functions and fostering positive resident experiences.

Responsibilities

• Support the Community Director in managing daily property operations and addressing resident needs.
• Foster positive relationships with prospective residents by providing information and addressing inquiries.
• Ensure timely rent collection and accurate posting of payments.
• Oversee the eviction process for delinquent accounts, following legal requirements when applicable.
• Train and mentor staff, demonstrating effective leasing and sales techniques.
• Prepare and execute detailed, legally compliant lease agreements.
• Manage financial processes, including income verification, payment processing, and default procedures.
• Assist in planning, coordinating, and participating in resident social events.
• Monitor local housing and rental market trends, contributing to submarket data collection.
• Serve as the acting Community Director in their absence, ensuring seamless property operations.

Requirements

• Minimum of three (3) years of property management experience.
• High school diploma or equivalent required; bachelor’s degree preferred.
• Excellent written and verbal communication skills, with the ability to engage effectively across digital platforms and in-person.
• Strong interpersonal skills to build and maintain relationships with residents, team members, and stakeholders.
• Proficiency in Microsoft Office and related software.
• Strong organizational skills with the ability to multitask and meet deadlines in a fast-paced environment.
• Ability to stand for extended periods, bend, stoop, squat, kneel, and lift over 20 pounds.
• Occasional property tours with prospective residents as needed.

Skills

• Microsoft Office
• ResMan property management software
• Communication skills
• Organizational skills
• Leadership abilities
• Customer service

Experience Level

• 3+ years of property management experience

Education Level

• High school diploma or equivalent
• Bachelor's degree preferred