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About the Role

This role empowers employees by enabling end-user productivity through technology and delivering a high-quality employee experience in our Toronto HQ. It's an excellent opportunity for an IT professional to grow their skills in IT support and office administration.

Responsibilities

• Help desk ticket resolution and manage a support ticket queue
• Support cross-functional IT work and projects, driving transformative IT changes
• Device management (e.g., Jamf Pro, NinjaOne)
• SaaS license management and user provisioning/de-provisioning
• Hardware asset Inventory management
• Networking support and troubleshooting
• Execute in-office processes, including shipping/receiving, snacks, mail, and health & safety
• Support on-site event planning and execution
• Oversee administrative, maintenance, and hygiene duties in the Toronto HQ
• Monitor and maintain office supplies (e.g., printer/copier toner, paper, snacks, coffee, etc.)
• Security/access card administration
• Top Hat sub-tenant management and support
• Be the day-to-day contact person with our property management partners
• Ability to move heavy furniture, operate ladders and various office equipment

Requirements

• 3+ years of experience on an office team in a Mac-based environment
• Excellent spreadsheet and administrative capabilities
• Familiarity and experimentation with Generative AI
• Experience with device management (inventory management)
• Experience providing desk-side support as well as triaging and managing a support ticket queue

Skills

• Proactive problem-solving
• Excellent communication and interpersonal skills
• Meticulous attention to detail
• Affable, customer-first attitude
• High level of proficiency in managing time effectively

Location

• Toronto HQ

Work Type

• On-site
• Hybrid

Benefits

• Competitive health benefits that start on day one
• Innovative PTO policy with lots of time and space for self-care

About the Company

• Top Hat is committed to a noble mission that creates meaningful, fulfilling work.
• We foster a team that cares deeply for customers and for each other.
• We offer professional learning and development for all role levels.
• We have an awesome and welcoming Toronto HQ.
• We are driven by our winning strategy and market potential.
• We have passionate customers that believe in us and what we do.
• We provide a chance to work with new tech like generative AI and see the customer impact.