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About the Role

Campus is seeking a Director of Operations to support and scale critical operational areas, with an initial focus on Financial Aid and the student financial experience. This role involves optimizing systems, processes, and reporting to ensure smooth operations and improve both student and staff experiences. The position requires an operator adept at improving and scaling existing functions, identifying bottlenecks, and collaborating with Product and Engineering teams.

Responsibilities

Partner with Financial Aid leaders and key stakeholders to keep critical student-facing operations running smoothly.
Serve as a strategic advisor to the COO on operational risks, opportunities, and resource planning.
Support critical processes such as aid applications, disbursements, billing, refunds, and payment plans — ensuring accuracy, timeliness, and compliance.
Improve existing workflows, identify operational bottlenecks, and implement scalable processes that increase efficiency, quality, and team effectiveness.
Create and maintain SOPs that keep cross-functional teams aligned and consistent in how student-facing processes are executed.
Partner with Product/Eng to roll out tech solutions that streamline operations and improve the student experience.
Establish performance metrics and dashboards to monitor progress, identify issues early, and continuously improve service.
Flex into new operational areas over time as Campus continues to scale.

Requirements

8+ years of progressive operations leadership experience with a track record of owning and improving complex operational functions through periods of growth, increasing scale, and organizational change.
Strong people management skills with the ability to coach, mentor, and inspire high-performing teams.
Experience leading managers and developing operational teams through periods of growth and organizational change.
Exceptional problem-solving and analytical skills, with a bias toward action and measurable results.
Experience partnering closely with Product and Engineering to implement technology-enabled operational improvements.
Strong project management skills, with the ability to juggle multiple priorities in a fast-paced environment.
Excellent communication and stakeholder management skills.
Candidates must have current and ongoing authorization to work in the United States without the need for sponsorship now or in the future.

Location

Tribeca, NY

Work Type

Hybrid

Experience Level

8+ years of progressive operations leadership experience

Education Level

Bachelor’s degree required; advanced degree a plus.

Salary/Compensations

$140,000 - $170,000

Benefits

Equity grant
Medical Insurance
Free Dental and Vision Insurance
401(k) match
Fertility benefits via Carrot
Flexible Time Away + paid holidays
In-office lunches
Dog friendly office
Flexible working hours
Social events

About the Company

Campus is on a mission to accelerate the talent of tomorrow and reimagine what college can (and should) be.
We’ve built a two-year, accredited college where students learn from top professors at universities like Princeton, Stanford, and Howard, in live, online classes.
Our students graduate with in-demand business and AI skills—ready to launch their careers or transfer to top four-year universities.
Our unique approach is grounded in a pioneering technology platform and a heavily-researched student success model that offers students dedicated advisors and on-demand tutoring and coaching.
Named one of Fast Company's Most Innovative Companies of 2024.
Backed by an exceptional investor team including General Catalyst, Founders Fund, Bloomberg Beta, 8VC, Rethink Education, Sam Altman, Jason Citron, Shaquille O’Neal, and others.
Higher ed needs to catch up, and we’re leading the way.